Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Holland America Line?

49% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"Great benefits and working life" ((in 54 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 45 reviews)); "Work from home is good" ((in 27 reviews)); "Great workplace and team." ((in 16 reviews)); "Good training" ((in 15 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"Poor management" ((in 55 reviews)); "Low pay and too many cliques" ((in 47 reviews)); "Long hours and no rest" ((in 31 reviews)); "Not enough deck officers for the workload and low salary for European officers." ((in 27 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

Holland America Line reviews

3.4

49% would recommend to a friend

(647 total reviews)

Beth Bodensteiner

74% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Reviews by job title

647 reviews

1.0

Jun 15, 2017

Management disconnected from actual work, little desire to communicate or improve.

Host

Recommend

CEO approval

Business Outlook

Pros

You're on a cruise, the food. Traveling and visiting new destinations and people.

Cons

Management Management Management Management Management Management Management Management Management Management Management Management Management Management Management Management Management Management Management Management Management

2.0

Jun 12, 2017

HR nightmare

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Strong Solid Company, good travel opportunities

Cons

HR is a mess, weak leadership lacks any decision making or change management skills

1.0

Jul 24, 2016

Fighting for crumbs

Personal cruise consultant

Recommend

CEO approval

Business Outlook

Pros

The current CEO and none sales or customer service department s are super fantastic! To be fired from Holland America line is an honor it means that you're a quality person with lots of confidence and leadership ability! I don't have any of those qualities that's the reason why I'm still working here. Any department at Holland America line other than sales-related or customer service related it's fabulous!

Cons

There's lots of backbiting' stealing' gossip' anxiety attacks, nervous breakdowns, alcoholism ,rudeness, blatant lies, sexism and racism. The personal Cruise Consultants and customer service reps are the lowest of the low in the company.

Viewing 64 - 66 of 647 Reviews

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