Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Holland America Line?

49% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"Great benefits and working life" ((in 54 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 45 reviews)); "Work from home is good" ((in 27 reviews)); "Great workplace and team." ((in 16 reviews)); "Good training" ((in 15 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"Poor management" ((in 55 reviews)); "Low pay and too many cliques" ((in 47 reviews)); "Long hours and no rest" ((in 31 reviews)); "Not enough deck officers for the workload and low salary for European officers." ((in 27 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

Holland America Line reviews

3.4

49% would recommend to a friend

(647 total reviews)

Beth Bodensteiner

74% approve of CEO

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (647 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Reviews by job title

647 reviews

3.0

Feb 8, 2015

Loved my job.

Administrative

Recommend

CEO approval

Business Outlook

Pros

Department worked together for the same purpose. Staff helped on another.

Cons

Company has values & integrity for the most part. Continued consolidation of jobs and adding responsibilities to remaining staff creates stressed & overworked staff.

3.0

Feb 5, 2015

Glad I worked there, won't do it again

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

For the low-level jobs, they train you to use the systems and help you learn what you need. They will also coach you when you need assistance. There is some opportunity to move to other positions outside of reservations, but most other departments want you to have other internal experience first before considering you. It is a nice Catch-22.

Cons

This is an old company and is almost incapable of making positive changes that would positively effect the company and employees. Some departments are run on fear (this apparently is encouraged by some of the upper management). It is very old school and it shows in the way they run the business as a whole. Honestly, the company is run very militaristically. It is sad in this day and age.

2.0

Jan 23, 2015

leave when you can

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

travel for free! free food, free tiny cabin, free seasick pills.

Cons

low pay, more than 8 hour shifts without overtime pay, irregular shift schedule 7am-10am Then 5pm-10pm. no off days on board.

Viewing 550 - 552 of 647 Reviews

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