Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Holland America Line?

49% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"The benefits of going on some of the tours are great." ((in 55 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 45 reviews)); "Work from home, reward cruise after 1 year" ((in 26 reviews)); "good work environment and good pay scale." ((in 15 reviews)); "Good training" ((in 14 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"poor management" ((in 57 reviews)); "Sharing a room and low pay" ((in 45 reviews)); "Not enough deck officers for the workload and low salary for European officers." ((in 32 reviews)); "Long hours and flight standard low" ((in 28 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

Holland America Line reviews

3.4

49% would recommend to a friend

(647 total reviews)

Beth Bodensteiner

74% approve of CEO

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (647 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Reviews by job title

647 reviews

2.0

Nov 12, 2015

IT

Information technology

Recommend

CEO approval

Business Outlook

Pros

Interesting work due to the nature of business. Many good people on the teams. New president trying hard to change the culture to reflect a more contemporary work environment. Optional 9-80 work week schedule available.

Cons

Lots of organizational changes happening at the corporate level and merging with sister-brands. Organizational management is weak as is communication of strategy.

2.0

Oct 26, 2015

Think twice before accepting a position there

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

4/10 work schedule option, you have every other Friday off. Discount on cruises Cafeteria staff is nice and the food is good.

Cons

Management is unwilling to change and accept feedback by employees Departments are unwilling to work together for the same goal/project Business professional attire Work environment is very old and stale No room for growth Unfriendly co-workers, most start as a customer service rep and wait years to move. If someone comes in from the outside, you're look upon has an "outsider". HR is not helpful or knowledgeable in explaining health benefits

4.0

Oct 18, 2015

Air Sea Operations Agent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture,excellent people, incredible travel perks

Cons

Base wages are low in some departments

Viewing 508 - 510 of 647 Reviews

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Jobs at Holland America Line

Personal Cruise Consultant

Resolution Specialist - REMOTE - US

AI Innovation Analyst

Business Development Manager - Mid-Atlantic Region