Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Holland America Line?

49% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"good benefit including free cruises and friends and family discount." ((in 57 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 43 reviews)); "paid vacation, cruise benefits, work from home" ((in 27 reviews)); "Good work environment and good salary compared to other companies" ((in 14 reviews)); "Great workplace and team." ((in 14 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"Poor management" ((in 54 reviews)); "Sharing a room and low pay" ((in 46 reviews)); "Not enough deck officers for the workload and low salary for European officers." ((in 31 reviews)); "Long hours and flight standard low" ((in 31 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

Holland America Line reviews

3.4

49% would recommend to a friend

(647 total reviews)

Beth Bodensteiner

74% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Reviews by job title

647 reviews

3.0

May 24, 2016

chief engineer

Chief engineer

Recommend

CEO approval

Business Outlook

Pros

see the world from the ship

Cons

being a number in a very large company

1.0

May 18, 2016

Inept leadership and deflection of responsibility

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Within the bounds of certain teams and with luck a caring supervisor, a career driven employee can take advantage of the culture of dodging responsibility to take over new challenges and rapidly grow their skill set, then leave before being corrupted by the environment. As a place where no one is fired for not doing their job, and employees can take up an employment position and draw a salary without doing anything while deflecting responsibility, Holland America is a decent retirement option for non-career minded people without passion, drive, or morals. 9/80 schedule (every other friday off)

Cons

Cross-team/department interaction is a mess of dodging responsibility and political backstabbing. Leadership condones inaction when issues are escalated; employees who don't do their job face no consequences. Lack of clarity on team roles and missions encourages silos, squabbling, and teams/departments working against each other. People gain employment here and sit on their titles, blocking other people's progress to avoid work while drawing a salary doing the absolute minimum. Pay is awful and well below market rate. Leadership will tell you one thing and do another the instant they get out of sight. The culture of dodging responsibility exists quite far up the chain of command. On the other hand, when things go well due to the hard work of lower level employees, leadership is quick to get themselves involved and take credit.

3.0

May 16, 2016

Project Coordinator - Contractor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My schedule was flexible and I enjoyed working with the people in the department I was in. The cafeteria was convenient, if pricey, and access to the Seattle Center was a plus.

Cons

With so many people taking different Friday's off, the office can seem dead and eerie at times.

Viewing 484 - 486 of 647 Reviews

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