Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Holland America Line?

49% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"good benefit including free cruises and friends and family discount." ((in 57 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 43 reviews)); "paid vacation, cruise benefits, work from home" ((in 27 reviews)); "Good work environment and good salary compared to other companies" ((in 14 reviews)); "Great workplace and team." ((in 14 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"Poor management" ((in 54 reviews)); "Sharing a room and low pay" ((in 46 reviews)); "Not enough deck officers for the workload and low salary for European officers." ((in 31 reviews)); "Long hours and flight standard low" ((in 31 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

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Holland America Line

Holland America Line reviews

3.4

49% would recommend to a friend

(647 total reviews)

Beth Bodensteiner

74% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

647 reviews

4.0

May 11, 2016

Shipboard

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great to company to work for

Cons

Cant think of anything except long working hours

4.0

May 5, 2016

Good Job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great people to work with. Great advancement in company. Easy to grow and learn more about cruise ships and cruises in general.

Cons

Pay wasn't the greatest. Seemed hard to talk to cooperate about complaints and issues I was having. Didn't like detached I felt from cooperate.

3.0

May 1, 2016

Direct Reservation Agent

Direct reservations (inbound) at holland america

Recommend

CEO approval

Business Outlook

Pros

Great Cruise benefits after one year Cafeteria in building Some flexibility with schedule

Cons

Poor communication among departments Can be difficult to get time off to enjoy cruise benefits Too much sales pressure with not enough focus on customer service Hard to move up unless you know the "right" people

Viewing 487 - 489 of 647 Reviews

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Jobs at Holland America Line

Personal Cruise Consultant

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Holland America Line

Holland America Line reviews

Ratings by category

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Shipboard

Good Job

Direct Reservation Agent

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