Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has been stable over the past 12 months.

How satisfied are employees working at Holland America Line?

53% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"Great benefit package" ((in 58 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 41 reviews)); "Benefits are great, they offer flex Friday, and work from home." ((in 28 reviews)); "Great workplace and team." ((in 16 reviews)); "Had plenty of hours and had some great coworkers." ((in 13 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"poor management" ((in 53 reviews)); "Low pay and too many cliques" ((in 46 reviews)); "Long hours and flight standard low" ((in 31 reviews)); "Low salary compared to other competitors" ((in 29 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

Holland America Line reviews

3.4

53% would recommend to a friend

(647 total reviews)

Beth Bodensteiner

78% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (647 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Reviews by job title

647 reviews

3.0

Oct 9, 2016

Reservation Sales Agent

Direct reservation sales agent

Recommend

CEO approval

Business Outlook

Pros

Good benefits (including travel), great co-workers, opportunity for advancement, and flex work options.

Cons

Typical issues you find in a call center environment: work can be repetitive and stressful, pay is not as competitive as it could be, HAL's customer base is older so customers can be frustrating (you may start to think of yourself as tech support for the elderly), there isn't always ready support available from supervisors and other departments.

4.0

Oct 7, 2016

I had a great time seeing the world for two years

Musician

Recommend

CEO approval

Business Outlook

Pros

I got to do what I love with professionals and got to see the world! And I got paid for it!

Cons

It was hard for me being away from my friends and family for so long. And ironically I really don't like to travel.

5.0

Oct 7, 2016

assistant shore excursions

Assistant shore excursions manager

Recommend

CEO approval

Business Outlook

Pros

Loved to work for the company!!!!

Cons

Didn’t expect that after 5 years of work would even get a thank you letter for your hard work. Felt like a number for a corporation world.

Viewing 466 - 468 of 647 Reviews

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