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      Holland America Line

      Engaged Employer

      Holland America Line reviews

      Reservation Sales Agent - Direct Reservation Sales Agent Holland America Line Employee Review

      3.0
      Oct 9, 2016
      Direct reservation sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits (including travel), great co-workers, opportunity for advancement, and flex work options.

      Cons

      Typical issues you find in a call center environment: work can be repetitive and stressful, pay is not as competitive as it could be, HAL's customer base is older so customers can be frustrating (you may start to think of yourself as tech support for the elderly), there isn't always ready support available from supervisors and other departments.

      Explore other reviews about Holland America Line

      5.0
      Apr 19, 2026
      Administration
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote flexibility, friendly team, travel opportunities.

      Cons

      Limited growth unless you relocate to Seattle or Miami.

      avatar
      Holland America Line Response
      2mo
      Thank you for sharing your experience and your time with Holland America Line. We’re glad to hear you value the remote flexibility, team environment, and travel opportunities. We also appreciate your perspective on career growth, as feedback like this helps inform ongoing conversations around development and advancement opportunities. Thank you for taking the time to leave a review.
      4.0
      Jun 22, 2026
      Personal cruise consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great position if they still offer a base salary for your first year.

      Cons

      Working west coast hours from the east coast.

      avatar
      Holland America Line Response
      1w
      Thank you for sharing your feedback. We are glad to hear you see value in the role. We also appreciate your comments regarding scheduling and compensation, and we continue to review how we support our teams and enhance the overall employee experience. Thank you again for your insights.
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