Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has been stable over the past 12 months.

How satisfied are employees working at Holland America Line?

53% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"Great benefits and working life" ((in 61 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 41 reviews)); "Flexibility, good work culture, work from home, adaptable schedule" ((in 28 reviews)); "Good work environment, collaborative and team oriented." ((in 13 reviews)); "Great travel benefits" ((in 13 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"poor management" ((in 55 reviews)); "Sharing a room and low pay" ((in 44 reviews)); "Not enough deck officers for the workload and low salary for European officers." ((in 32 reviews)); "Long hours and flight standard low" ((in 28 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 15 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

Holland America Line reviews

3.4

53% would recommend to a friend

(647 total reviews)

Beth Bodensteiner

78% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (647 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Reviews by job title

647 reviews

1.0

Aug 21, 2017

Marketing Coordinator

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

We can get a discounted cruise but they don't tell us we are approved until 1 week before so good luck getting vacation time approved.

Cons

Senior Management has too much power, they don't give you raises, and you are not paid what you deserve even if you bust your you know what.

1.0

Jul 27, 2017

Hamster in a wheel as Reservation Sales Agent 1

Reservation sales agent

Recommend

CEO approval

Business Outlook

Pros

Work from home, reward cruise after 1 year

Cons

The HAL web site is down all the time so irate "guests" and travel agents calling in all the time to complain. Constant phone calls with unfriendly and stuck-up travel agents. Very little commission ($1 per booking if deposit made). Minimum wage, long hours on phone with very restrictive lunch and break time. Micro-mgmt. from supervisors. Lots of information given during interview and training as far as potential for moving to another dept after one year but that doesn't happen. Also, so-called employee free cruise after 1 year but if your cabin is needed on the ship, you get bumped for paying guests.

3.0

Jul 25, 2017

Good Company; Bad Corporation

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice coworkers. Solid Sr. Leadership Team.

Cons

Questionable influence from Parent Corporation.

Viewing 424 - 426 of 647 Reviews

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Jobs at Holland America Line

Supervisor, Food & Beverage - 2026

Rail Technician (Healy) - 2026