Hamster in a wheel as Reservation Sales Agent 1 - Reservation Sales Agent Holland America Line Employee Review

The HAL web site is down all the time so irate "guests" and travel agents calling in all the time to complain. Constant phone calls with unfriendly and stuck-up travel agents. Very little commission ($1 per booking if deposit made). Minimum wage, long hours on phone with very restrictive lunch and break time. Micro-mgmt. from supervisors. Lots of information given during interview and training as far as potential for moving to another dept after one year but that doesn't happen. Also, so-called employee free cruise after 1 year but if your cabin is needed on the ship, you get bumped for paying guests.