Holiday Inn reviews

3.4

52% would recommend to a friend

(2,475 total reviews)

Keith Barr

60% approve of CEO

42% positive business outlook

Holiday Inn has an employee rating of 3.4 out of 5 stars, based on 2,475 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holiday Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

2K reviews
5.0
Nov 2, 2016
Recommend
CEO approval
Business Outlook

Pros

I worked as a front desk agent for many years and loved it. The schedule is your typical 7a-3p; 3p-11p; 11p-7a (aka night audit). I never opted for the health insurance so I cannot comment on the benefits. However, the employee discount was totally worth it. I would 100% recommend working for a large-scale, international hotel chain because of this. I went to Paris one Christmas and stayed in hotels that cost thousands of dollars for only $65 because of the employee rate. I only left the company because I got in to graduate school. Otherwise, I would have stayed for as long as they would have me.

Cons

Starting pay was minimum wage, so this was definitely the least paying job I have ever had. Occasionally you have to deal with situations that you cannot control, like rooms booked incorrectly through Orbitz or Expedia. The customer never understands that it was an error from the third party.

3.0
Oct 30, 2016

It's ok

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Room benefits. Night Shifts. Easy work

Cons

Angry customers, other departments

3.0
Oct 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Great job if you're customer and people oriented, and hotel experience seems to look good on a resume and is a good stop if you're looking to move into a more professional field from food service, etc.

Cons

Upper management micromanaged and "nit-picked" every small, irrelevant detail from the size of your earrings to the way you did your hair that day. Everything was based on aesthetics and the old-fashioned notion of looking "prim, proper and professional". You are watched during your interactions with every guest and encouraged to "not get too friendly" with them. You will be called out for wrongdoings in front of guests at the desk and talked to like a child. However, when an actual guest issue does arise management is no where to be found and you're the one screamed at for following policy- which changes daily depending on their mood. Overall not a bad experience if you love people but management makes it difficult for truly friendless, genuine people to last because they force you to put up a stiff facade that reflects poorly on the company

Viewing 2206 - 2208 of 2,475 Reviews

Glassdoor has 2,924 Holiday Inn reviews submitted anonymously by Holiday Inn employees. Read employee reviews and ratings on Glassdoor to decide if Holiday Inn is right for you.