Hilton reviews

3.9

74% would recommend to a friend

(11,518 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

12K reviews
3.0
Feb 14, 2009
Recommend
CEO approval
Business Outlook

Pros

Since the acquisition of Hilton by Blackstone, it's hard to remember the best reasons for working at Hilton. This company used to be very progressive and always had an open door policy. Outside of the recent changes, one of the biggest reasons i've remained at Hilton over the years was the ability to advance. Hilton usually will hire from within when jobs are available before they start looking outside the company. I feel like Hilton has been great for providing their employees with a great training ground and allowing you to get personal training in your current profession. The best reason of course is the huge discounts on hotel stays.

Cons

The downside of working for Hilton is the huge difference in salary compared to other companies. Hilton seems to consistently fall behind in fairly compensating their employees, cost of living raises, and appreciating loyal long-term employees. They will not try to retain an employee who has worked for the company for 10+ years, and would rather let them walk than even ask what it would take to keep them. The company is currently going through a huge "secretive" restructure. Even though they claim to be open and honest about the direction of the company, the general population knows we are all being lied to.

3.0
Nov 18, 2008
Recommend
CEO approval
Business Outlook

Pros

Hilton has a team member travel program that allows employees to stay at Hilton properties at discounted rates. Although I have never once been able to get an "Employee" room at any hotel without personally calling the hotels general manager, it is possible to get "Family" rates which, although they are not free, are discounted from the properties normal nightly rate. Depending on what projects in IT you work in, there is some opportunity to work with some of the latest Microsoft technology. If you happen to work of one of these groups there are some really great toys to play with.

Cons

Hilton's corporate offices are very bloated with middle management. Layer after layer of bureaucracy that impedes the company from making any real progress. The Blackstone Group, who now owns Hilton is about to make a massive round of cuts and in the near future this may no longer be the case. Only time will tell. Corporate as a whole, has little or no project management processes in place to allow projects to be managed effectively. In most instances projects are successful in spite of themselves. If you can stand the utter lack of organization and the mind numbing bureaucracy, Hilton will be a fine place for you to work.

3.0
Nov 17, 2008
Recommend
CEO approval
Business Outlook

Pros

Hilton Hotels has a large IT community, thanks to the merger it had with Promus some years back. The nature of IT to create software and other apps for the business is commendable. It is primarily a Microsoft organization, but there are other opportunities for Unix, Java, and VLDB work. It is also a great place for aggressive, ladder-climbing people who are looking for a high-level management position.

Cons

Unfortunately, there is far too much upper management within the IT group. We often see first-year programmers reporting directly to directors. We also often see far too many levels of management, layered within a department whose primary function should be to provide the best product for our guests and the personnel who interact directly with the guests. Hilton also has a strange habit of promoting employees for odd and often unknown reasons. Never have I seen a better working example of the saying: "Those who can, work; those who cannot, manage." (paraphrased) Also, the obscene amount of high-level managers invariably leads to incredibly slow and irrational decisions. Couple this with with a development cycle that looks a little like Agile, and you have a preponderance of chaos with people constantly running around with their hair on fire. For the employees in the trenches who spend most of their time fixing the junk that the outsourced consultants manage to continually churn out, promotions are non-existent. All exempt employees (programmers) who genuinely work hard and are good at what they do will never find themselves in a different position, because everything would grind to a halt without them. It is true that, once in a position, a Hilton programmer will never advance. One other thing is the pathetic health and dental plans that keep getting more expensive and less effective year by year.

Viewing 175 - 177 of 11,518 Reviews

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