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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,518 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      12K reviews
      4.0
      Sep 11, 2008

      A pretty good place to work...but nowhere is perfect...

      It operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly coworkers, everyone goes on a first name basis (corporate policy), diversity is an organizational theme, good benefits (except tuition reimbursement), average to above average salary, technical training, big on technology spending, free food and gifts numerous times per year, and a laid back environment.

      Cons

      Politics, poor tuition reimbursement, some jobs have less than average salary/benefits, "too corporate" at times, can be "cut throat" in certain areas/departments of the organization (or so I hear), favoritism by management in some areas, and Fox News in the break room! (really annoying).

      3.0
      Aug 30, 2008

      Great place to work as long as you are not in HSC.

      Customer support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employee discount. The discount we received on hotels is by far the best compared to working with other hotel chains. There were also some great people working there, and we had a lot of fun in between taking calls. Quite a few of the supervisors were also very down to earth, and understood that sometimes 'life happens' and you have to deal with it. When management did something to show their appreciation to the employees, it was usually very good. They provided meals during holidays, or offered pizza when they wanted us to work through lunch or take a lunch later.

      Cons

      In my position, if you were a minute late, corrective action had to be issued. If you were stuck in traffic, were in an automobile accident, sick, etc, and it caused you to be late or call in, corrective action had to be issued. Additionally, in HSC (Hilton Support Center, the name of the help desk for the hotels), we did more hand holding to assist hotel employees than we did actual IT support. Hotels employees would call because they didn't know how to balance a report, check in a guest, or print an invoice. 80% of the calls we took were procedural.

      1.0
      Aug 20, 2008

      Ideal job if you want anonymity, and dull grinding repetition

      Hotel desk reservation agent at call center
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee reservations at OWNED and MANAGED properties are free, plus reduced rates at many other properties. It's always nice when representatives from specific locations come and visit the center, as they often sponsor contests and provide lunch or some sort of giveaway. However fun that is, however, you don't get extra time off the phones for it, and you have to zip past on your fifteen minute break or thirty minute lunch, grab pamphlets and freebies and pretend to hear the hotel's selling points before returning to your desk to take more calls. Also, free stays at specific properties would be better IF you could get the time off to actually take the vacation.

      Cons

      I found the HR department went to great lengths to create a hostile work environment requiring documentation for FMLA chronic care up to four times per year (which irritated my doctors). The manager of the call center would rather be roasting a whole pig (true story-he brought it in for staff) than actually doing his job. They are known through out Tampa for their very low start pay and nickel and diming their employees to death. They often break "promises" creating a very low morale. About the only thing positive about the call center is the paint on the walls (bright yellows, reds and blues).

      Viewing 178 - 180 of 11,518 Reviews
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