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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,518 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      12K reviews
      2.0
      Apr 3, 2010

      Company has lost focus

      Hotel manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong brands and a lot of cohesion throughout the company. There is a lot of pride in the name and the hotels are very nice.

      Cons

      This compnay seems to have lost focus after they were bought by Blackstone. The layoffs and service cuts are distressing. Staff is not supportive. The brands linger with a lot of technology and no knowledge of how to use it.

      1.0
      Mar 18, 2009

      Totally disgusted.

      Restaurant server and bartender.
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hotel discounts were nice when you could use them.

      Cons

      The management is uninvolved. Labor and health issues in kitchen and throughout hotel. Mold is a huge issue due to multiple leaks in roof. Kitchen is not cooled. Workers suffer heat stroke and constantly sweat into food being served. Cooks eat while cooking and smoke often without washing hands. Major cleanliness issues; check any health inspection. Gross.

      3.0
      Mar 9, 2009

      Be prepared to work your ass off

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are pretty good. Medical, Dental no cost. Free meals, and empowerment is encouraged. Comp rooms for employees at other Hiltons, but pretty hard to get a comp room at the more popular hotels. Transfers to other properties seem to be a bonus as Hilton seems to recognise the training they put into us may benefit other hotels.

      Cons

      Management is expected to work minimum of 12 hours per day. Usually its more because of all the recent layoffs. Key people were cut with not much thought behind how this will impact service. Many of us are not getting raises this year, ostensibly due to the economy, yet still we are working extraordinary hours.

      Viewing 172 - 174 of 11,518 Reviews
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      Glassdoor has 13,621 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.