Hilton reviews

3.9

75% would recommend to a friend

(11,498 total reviews)
avatar

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,498 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

11K reviews
4.0
Feb 21, 2009
Recommend
CEO approval
Business Outlook

Pros

Hilton is in tranformation mode as the company tries to shake off it's former image of traditional big boxes in major cities to being a world class hospitality company. But at it's roots are the Team Members who make the hotels great. Each day, throughout the country i am proud to be part of the team that delivers exceptional service to our guests. While operations and deliverables to our guests have changed and continue to change with Blackstone's leadership, the heart of our hotels are still alive and doing our best for the guests. The future for HIlton remains strong and the promise of Blackstone's ownership is the core of that promise. We have grown our Waldorf=Astoria collection by over 10 properties and ownership is going to focus on our nameplate brand HILTON more than Hampton, Homewood, Embassy and Doubletree. In the long run we do have a great 401 K, Health, Life and Dental benefits that are above average and PTO which we all love! Learning and Professional Development and Brand Management have been turning out the training and support materials to do a better job so while we are in turmiol as an organization, we are still the best hospitality company in the world.

Cons

CUTS CUT AND CUTS... it is tough with the layoffs and cutbacks. Team Member events were scaled back and 2009. And the layoffs is worrysome. Not only at the properties as less of us will have to do more but also in Beverly Hills and Memphis... We are told that only 1000 or so will be moving to DC or Memphis when we close HQ in Beverly Hills. We have some great friends in those locations and they will be missed. Finally the Blackstone involvement in the company. This is Chris Nasetta's company to run all the other players in Blackstone need to step back and let Chris run the show. He has quickly taken the time to learn and understand the culture, he is moving the culture into the direction it needs to go in, and we need less of these fly by high price executives coming in and throwing in a new direction that doesnt necessarily work

4.0
Feb 6, 2009
Recommend
CEO approval
Business Outlook

Pros

The people you deal with daily are usually very pleasant to be around. Dealing with the people I deal with make going to my job worthwile. My coworkers are wonderful, they are almost always very great to work with. We all have a lot of fun together.

Cons

There is a lot of poor communication amongst many of the employees that work there.

4.0
Jan 16, 2009
Recommend
CEO approval
Business Outlook

Pros

Great opportunity for advancement or cross training due to the large number of positions and hotels located across the world. If you are an outstanding employee, it will be easy to advance. Also, being able to travel and receive free room nights from a Hilton brand is an added benefit.

Cons

Compensation and pay is low which is a norm in hospitality. Also, sometimes expect long hours if you work any of the catering departments or food service. The Catering Sales Manager work a lot of hours and their sales quota is pretty high because the hotel can generate a lot of revenue.

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