Hertz reviews

3.7

68% would recommend to a friend

(8,173 total reviews)
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Gil West

78% approve of CEO

59% positive business outlook

Hertz has an employee rating of 3.7 out of 5 stars, based on 8,173 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hertz employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

8K reviews
1.0
May 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Get to drive different cars. Employees were nice.

Cons

Hours are long and terrible. No time for social life. Customers are rude and always trying to get a better rate. I was never trained properly. The manager just told me to learn on the fly. I have never worked a job where I would have to learn the POS on the fly. You are completing $4-$500 transactions and that does not make sense to me. I was there 30 days and still Did not know how to do rentals. Training was terrible. Because I didn't have employee numbers yet for the first week all I did was wash cars. For $10 and a required bachelor degree I was washing cars in a shirt and tie on a daily basis. After I got my numbers I was still washing cars and doing customer pickups with customers smelling like marijuana. I was also sent to a bad area driving a $40,000 SUV to pickup a customer who also smelled like marijuana. This is not a good college job. Trust me. Unless you are the branch manager no holidays off. If you work at the airport they are open all holidays and weekends. The retail locations are usually closed on Sundays. I've seen management lie to insured customers not renting them vehicles they want cause hertz will receive a better retail gain if rented the vehicle to someone off the street rather an insured person needed a rental through their insurance. I'm sorry but this company pays poor and demeans your degree by having you do manual labor all day on top of selling insurance and customer satisfaction. You will normally be alone for your shifts also unless working at a big location. These other 5 star reviews are lies, 90% of the employees that were around stated as long as something better comes along they are leaving. The Manager Trainee position is a joke. You are no manager. Enjoy cleaning cars, Manual labor and customer satisfaction. Most employees stated that it was just a job. Not much loyalty but to keep weekly sales up or increasing. Sorry to burst your bubble but I should have listened to the negative reviews. I figured they were just a bunch of disgruntled employees, which I was wrong. I made a mistake accepting this job offer. Beware. Nothing really fun about this job. I am not a disgruntled employee, but just stating the truth. I was so happy to leave this job. Oh and as a manager trainee you receive 10% of branch managers bonus when goals are exceeded. Last I checked someone got an $20 bonus on a check lol. Really!! That's your incentive for selling thousands of dollars for the company lol. What a joke.

1.0
Apr 18, 2013
Recommend
CEO approval
Business Outlook

Pros

Company car, time off, some of the most dedicated hard-working people to work with you will ever encounter. Sadly it's wasted on a penny squeezing, disconnected, broken operation.

Cons

Haha, where do I start? The front end employees are the life blood of this company but they are absolutely screwed by senior and mid management. Here's how it works: someone in senior management decides "Hertz needs to improve utilization by X amount this quarter to help save X amount".. X will ALWAYS be some obscure, unattainable number but it gets the shareholders drooling. Here's where it goes downhill. These goals are heavily enforced and the incentives are tasty for region managers if somehow met. So, region managers scramble to micro manage and cut from their area managers. And they do. The area managers writhe in pain at new goal of X and make the location cuts and absolutely suffer with no fleet or no staff or whatever the goal du jour is. Ok, now we got our fleet counts down. Great! Less money wasted on extra fleet. But wait! Now were not hitting our sales goals! Now it's all SUVs but no compact cars that people booked! Now the front end agents must give out free upgrades to gas-guzzling SUVs. OR, sometimes the fleet buffer is SO LOW the location actually runs out of cars. Imagine that. Booking a car months in advance, flying in to your final airport location to meet family, friends, hit a wedding, business trip or enjoy your honeymoon. And they don't have a car for you. At all. Not one. You're forced to wait for the next one to return. 10 minutes? 40? 2 hours? No one knows! It depends on when the Smiths get back from their trip. Maybe they're in a minivan? It's the next car to return. Perfect for your upcoming business trip right? Gas guzzling clumpy minivan? How embarrassing. For the staff. For the management. For the customer! All because the company ignorantly allowed overbooking to occur. On a massive scale. Imagine pre-paying a car and this happens! Now you're double screwed. All because region and senior management, completely disconnected from the operation, needs an extra $20k in their bonus this quarter. It's messed up but only going to get worse. Do not work here. To add salt to the wound, expect an email maybe 2 days after the day you ran out of fleet asking why your agents substituted so many minivans and SUVs that day? "Even if you ran out of compact cars, you should have upgraded everyone to these SUVs somehow!" Shame on you and your lazy, poorly trained sales agents on the front end. Write them up. The ones doing the rentals. The ones answering the phone. The ones taking care of customer issues (usually due to the fact that the company now keeps cars for 50,000 miles to save even more money leaving beat up fleet). It's blatantly apparent where the carrots dangle in this company. If hard work was actually rewarded at Hertz, everyone on the front end would be making $100,000 a year. Sadly, most don't make a third of that, yet they still smile and give great customer service....

2.0
Sep 13, 2012
Recommend
CEO approval
Business Outlook

Pros

Development of customer support and management skills A look into a flawed company that most should not stay within

Cons

Pay is equivliant to what a highschool drop out recieves Managers keep back office knowledge and experience seperated High turn over and most are serverally expendable

Viewing 19 - 21 of 8,173 Reviews

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