Hertz reviews

3.7

67% would recommend to a friend

(8,180 total reviews)
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Gil West

77% approve of CEO

58% positive business outlook

Hertz has an employee rating of 3.7 out of 5 stars, based on 8,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hertz employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Oct 16, 2013

Don't take job

Recommend
CEO approval
Business Outlook

Pros

The company is great to rent from only. Has decent range of cars (varies on location). Good time off (PTO) great medical and dental 401k, rental discounts. Is you're a good "seller" your commission will be good Area manager was good, branch manager so so. Just depends on location.

Cons

Long hours low pay, mandatory overtime. Deal with abuse from Customer, Service Advisors, and adjusters. Most of that due to Branch Manager always promising and not delivering. Always about numbers, got talked to multiple times due to low sales quotas. I was more into providing a better customer service experience. Management would say they don't have problem with my customer service but always always reiterated about the numbers. If your sales numbers are low (especially for Insurance replacement) you'll never take the test to become Assistant Branch Manager/Branch Manager.

2.0
Sep 16, 2013
Recommend
CEO approval
Business Outlook

Pros

The people you meet at the branch manager level and below are real and super cool. Most of them understand the struggles we go through every day because we are in the trenches together and a sense of brotherhood is created. I've heard stories of a few horrible branch/location managers, but I've been blessed to work with awesome ones. The various amount of customers you meet allow a great chance for you to network with other professions. Through this, I was able to learn a lot about how to reach my long term goals. You get a car when you have EARNED a position as a location/branch manager. This is somewhat of a blessing if you last long enough. Vacation days are pretty easy to get approved. The CEO (Mark) is going to drive this business better every day. The company, from a macro perspective, is any investors dream. Training program (when enforced and done correctly), is one of the best in the industry. Good place to develop your skills, get promoted, have a nice title, then find the door out and move on. Training program is recognized by many Fortune 500 companies.

Cons

Starting pay is EXTREMELY low considering the preferred candidate is suppose to have a bachelors degree. Now, I'm not one of those arrogant people who graduated and expected to make 50K plus coming out of college. I believe in earning everything you do in life and starting from the bottom up, but the starting pay is not competitive. There is a huge amount of talent loss due to the uncompetitive pay. Area managers try real hard to sell you on the GREAT BONUSES and getting a car when you become a branch manager during the interview. Location bonus structures are rigged. It only favors upper management (Area manager and above), unless you are a branch manager who happens to be running multiple locations, which is pretty rare. College graduates, be prepared to vacuum and clean cars in your dress shirts and dress pants even if your location has a car wash servicing its vehicles. I can't recall how many expensive shoes, shirts, pants, and ties were destroyed due to doing multiple car washes. After 3 months, I finally wised up and just started wearing cheap dress clothes and shoes. Even if it is 110 degrees outside, you will still have to wear ties and clean cars. Extremely understaffed. Staff from other locations have to be pulled because 98% of locations are all understaffed and have to be shared. There is a high and quick turnover rate of new hires so it makes it harder for the people who manage to stay remain positive. Long work hours and non existent lunches. I've worked as much as 55-60hours a week and have taken a lunch as late as 5pm even though I clocked in at 730am. I am thankful I have a job, but when you work that much, it is pretty hard to be happy, excited, effective and customer service oriented at the job. The whole having lunch by your fifth hour does not work for this company. Breaks do no exist either. You are suppose to get paid for not having lunches or breaks but you don't. A lot of scare tactics are used at this company. They will tell you that they only want top performers and that if you don't do this or that than you will get written up or be terminated. Positive reinforcement is pretty much non-existent here. Don't worry too much about being fired though and even if you were, it'd probably be a blessing.

1.0
Sep 1, 2013
Recommend
CEO approval
Business Outlook

Pros

I have developed a wide array of skills during my tenure that can be applied with another company that will treat me with respect. In the management ranks you get a company car. You will have the opportunity to network with customers and accounts that may help you find a better job. I have learned to multitask to the highest degree. Throughout the day I will be answering phones, writing up a contract, washing cars, and doing reports at the same time because there is no staff. You will learn to prioritize and run a business. (if you ran your own business do not run it like Hertz)

Cons

I was on a conference call last week and upper management wanted employees to post fake positive reviews on this site to help improve the company profile. I am a morale guy and do not believe in cover ups. The problem needs to be fixed. Please read on... The turnover is really high. Because of this it makes it extremely difficult to keep quality people at the company. There is no staff. You will be working the job of 3 people and have no breaks. A bloated management system creates a severe disconnection with the baseline operations. There is no support from our territory and general managers. They just send us emails throughout the day telling us to improve and grow the business but offer no resources and support to do so. These positions need to be eliminated and more support needs to go the bottom. The area manager needs to report to our regional Vice President. The sales goals are nearly impossible. If you somehow meet them (which is rare) they change the bonus payouts which results in no bonus payout. It is very frustrating and downright cheating. Also if you do not hit your sales goals three months in a row it is automatic termination. No fleet and that leads to busted reservations and very upset customers. The stress is unbearable and long 11 hour days will run you into the ground. The quality of life is bad, and there is no balance between work and life. You will work all day, sleep, then go back to work. Your life is rental cars. Salary is below average for the service industry.

Viewing 187 - 189 of 8,180 Reviews

Glassdoor has 8,836 Hertz reviews submitted anonymously by Hertz employees. Read employee reviews and ratings on Glassdoor to decide if Hertz is right for you.