Hertz reviews

3.7

67% would recommend to a friend

(8,178 total reviews)
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Gil West

77% approve of CEO

58% positive business outlook

Hertz has an employee rating of 3.7 out of 5 stars, based on 8,178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hertz employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Jan 9, 2012
Recommend
CEO approval
Business Outlook

Pros

Learn how to Sale in high pace stressful environment. 30 days off a year. Abuse really nice cars on a daily basis

Cons

Well almost every aspect of this job was terrible but here is a short list. 1) Long work hours 7:30am to 6:00pm Mon-Fri open 9am - 1pm Sat. 2) Zero work life balance 3) Managers are promoted on the "Good ole Boys standard" if you fit in it is great but if you don't good luck. 4) High stress environment. You must sale to meet your numbers. You have to satisfy your accounts and customers that accounts abuse. 5) Constantly have to call and fight with a paying 3rd party (insurances). 6) Customers are generally in a bad mood because their only car is in the shop and you have to sale a ridiculously expensive insurance package that they don't need. 7) Low staffed locations so you have to do literally everything from cold call sales, in office manager duties and even wash/vacuum cars out while in a suit and tie. 8) 12 dollar and hour wage starting. Assistant manager makes 13 dollars an hour but bonuses off the locations. Location mangers make 32,000 salary and get to take a car home every night. But not the same car every night so good luck planning a trip after work. 9) This a a company that banks off the fact that they will have a 98% turnover rate. They bring you in and use and abuse you. 10) To get this job you have to have a college degree. You don't need one they just require it.

2.0
Jan 6, 2012
Recommend
CEO approval
Business Outlook

Pros

You will learn a tremendous amount about customer service as well as sales. A good job for someone just entering the workforce and looking to learn marketable skills. There is opportunity for growth within Hertz if you play your cards right. I will put the ability to earn a bonus as a pro here, but again as a con (I'll explain in the Cons section). If you can make good sales numbers (insurance and upselling vehicles), you will be given a certain percentage of your numbers as a monthly and quarterly bonus. the opportunity is there if you can harness your sales ability, AND get customers that are not stingy.

Cons

The biggest con with Hertz is the cutthroat atmosphere surrounding new manager trainees. The #1 goal of a manager trainee is supposed to be getting good sales numbers, but is easier said than done. The biggest problem to watch out for is co-workers stealing your regular good customers (ones that purchase the insurance!) and running away from the counter when they recognize a customer that never buys anything. The second major con is what I had previously also describe as a pro, the ability to make a bonus. Currently (as of December 2011) manager trainees were paid a base hourly wage of $10.50 and were expected to make between 28-32k per year when all is said and done after the bonuses. The big problem with the bonus structure stems from the difficulty of reaching the minimum numbers to make the bonus. When management sees the sales numbers rise, they will in due course raise the minimum numbers to earn the bonus. This results in an endless cycle of feeling cheated, stressed, or in worst case scenarios, not paid a bonus at all and having a tough time making ends meet at home.

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Glassdoor has 8,834 Hertz reviews submitted anonymously by Hertz employees. Read employee reviews and ratings on Glassdoor to decide if Hertz is right for you.