Butt kissing gets you to the top. Incompetent area managers promoted by territory managers. Tend to work on the "drinking buddy" system. Office politics were in full effect. Constantly understaffed locations led to customer complaints, poor service and bad surveys. Which meant you wouldn't get your bonus. Too many opportunities for you to NOT reach your bonus then there was to actually attain it. This led to employee fraud just to keep your job. Area managers would ask you to call your customers and beg them to fill out the surveys.
Manager trainees are forced to manipulate the system in order to keep their job let alone reach a bonus. Too much pressure put on to up sell the LDW or any new products they decide to add. I.e roadside assistance, neverlost , satellite radio.
Area Managers like to separate employees at branches in order to try and make a lower performing branch start to improve. Only problem is, now you are stuck with a crappy employee and you get written up for his/her poor selling numbers now. While the other Branch Manager gets rewarded with bonuses you should have received.
Always running out of cars and forcing to have to break reservations. If you did have cars you had to give them to another location due to utilization. Then you would be out of cars yourself, forcing you to once again break reservations. Serious double edged sword.
