HelloFresh reviews

Thank you for taking the time to provide us with this feedback on your experience at HelloFresh. We take feedback and the experience of our employees seriously and it is important to us that all team members have a positive experience while part of the FreshFam. We have recently developed a Manager Learning Journey for our managers to develop their skills. There are nearly 50 managers across our company participating in the cohorts, and the development of the curriculum, which includes trainings on hiring, coaching and managing difficult conversations, was a direct response to feedback just like yours. We are also improving the quality of training available to Brand Ambassadors with the use of our learning management system and video and in-person training. We also have a growing tech team that is developing ways to make the user experience even better for our customers, including when they sign up for our product with Brand Ambassadors. Thanks again for sharing your feedback.

Thank you for taking the time to write this review. Your employee experience at HelloFresh is important to us and we appreciate you sharing your feedback. We are proud to offer a generous employee discount to our Customer Care Representatives and access to WageWorks Commuter Benefits through our benefits provider so team members can use tax-free funds to pay for parking and public transportation. Our office is conveniently located in Newark, New Jersey and is a short walk from Newark Penn Station. We care a lot about developing our managers and currently all of our new managers, including managers from Customer Care, are participating in our Manager Learning Journey to grow their management skills. The opportunity for career growth is one of the things we strive to provide to our HelloFresh team members and we have developed a Career Ladder specifically to grow Customer Care Agents based on consistent high monthly performance and high quality customer interactions which is done in part by prioritizing each customer as they reach out. We also love to celebrate and appreciate our Customer Care teams: we have monthly Town Hall meetings to recognize our top performers and thank them not only with words, but with our actions, including hosting Customer Care Appreciation Week. Customer Care's attendance program allows for multiple options to cover any days when team members are unable to fulfill their schedule; it encourages the utilization of sick days, PTO and other leave in the case of an emergency. We take feedback seriously, and though we are sorry you are no longer employed with HelloFresh, we have shared this with your local HR representative.