Pros
There were quite a few cons to working in Customer Care at HelloFresh. The first thing I shall moan about is the contracts. You are only allowed 10 days off a year which is rubbish, and slightly archaic. I have been told a lot of companies do this – but it doesn’t stop it being crap and a bit mean! Another moan about the contract: I had to give two months notice before leaving. I think this was because the turnover of staff within customer care was very high, the management seemed to be aware people aren’t likely to stay long as it’s not the best job, so they made it annoying to leave (this is just my assumption). The main gripe I have with HF Customer Services was how terrible the HR management of CC was. This was reflected in the very high turnover of staff within the department, and the alarming rate in which people got fired. If department is well run people should not constantly be getting fired or people wanting to leave. Aside from the high turnover of staff there was also a big problem with the way people were treated. I felt patronised quite a lot and made to feel like I didn’t know what I was talking about. Although you are often asked for feedback, I felt this was done just to shut people up rather than actually enforce changes people wanted. It is worth noting a worked at HF a few months ago, so a lot of these things may have changed.
Cons
The company did make en effort to ensure you had a good time! It was a really fun place to work, very social with loads going on. The work parties were always amazing and I made a lot of great friends. The free food was also a bonus, lots of free lunches and 70% off boxes!