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      H&M

      Engaged Employer

      H&M reviews

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      3.5

      61% would recommend to a friend

      (17,321 total reviews)
      avatar

      Daniel Erver

      63% approve of CEO

      47% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.5

      Culture & values

      3.3

      Work/Life balance

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      H&M has an employee rating of 3.5 out of 5 stars, based on 17,321 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      17K reviews
      2.0
      Feb 7, 2018

      Department Manager

      Department manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Always busy, never a boring day. Friendly attitude through all levels of the company.

      Cons

      Too high expectations. Country management constantly expecting you to run the store on less then skeleton staff. Store team are at breaking point. There’s a lot of mental health problem, stress anxiety and depression as a result.

      avatar
      H&M Response
      8y
      Thank you for taking the time to share your thoughts. We appreciate you being straightforward about your experience at H&M. As you know, this is one of our values and this supports our future development and growth. We are happy to hear that after more than 8 years in the company you are excited by your work and that there is never a boring day. We are also happy that you are mentioning our great “we are one team” spirit and the great friendly yet committed colleagues that we have. We are sorry to hear that the pressure you or your colleagues have been experiencing in store may have affected your wellbeing. We encourage an open-door policy where every employee should feel they can approach management to gain support in whatever challenges they are faced with, work related or other. We know that our fast-paced environment can sometimes be intense and the hours in store can sometimes feel limited to achieve our common goals. We continuously monitor the business needs as well as the impact on our teams to ensure a good balance for both… But we are taking your feedback on board and will pass this on to your area team. Once again, thank you for taking the time to share this with us.
      2.0
      Jan 12, 2018

      Changed drastically in the last year

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Discount 25% Progression Great experience as a lot of tasks are completed by management in store

      Cons

      A lot of favouritism Lack of hours for staff Horrific pay for management compared to competitors Minimal work life balance Very high expectation on such low hours

      avatar
      H&M Response
      8y
      Thanks for leaving a review with us. We are happy you value our fantastic treat of 25% off across all our brands. We're glad H&M is a place you can use your entrepreneurial spirit, develop yourself and progress… We truly believe that when you grow, we grow. We do know that our fast-paced environment can sometimes be intense and the resources in store can sometimes feel challenging to achieve our common goals. We are sorry that you feel you have experienced some favoritism in your store. We believe in fairness, equality and transparency for all our employees; we encourage our teams to discuss openly any problem they may have with their managers and see how they can best support them, in line with our values and global leadership expectations. Thanks again for sharing your experience at H&M and thoughts on where we can improve.
      2.0
      Jan 3, 2018

      Downhill in the last year

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly staff Good progression Discount

      Cons

      The tension when some members of area team arrive in store can be intense. They are not there day in, day out and don't see how hard things are in current climate with lack of staff hours/ extremely high work load/ more demanding customers. Their feedback can be rude and intimidating and no answer as to why things aren't done 100% is good enough. Shops working with minimum staff still being told to cut hours, forcing people to take holidays but also leaving way too much for the other staff to carry. Definitely an air of favoritism when it comes to higher positions, more about who you know not what you know. Wages are far too low for the work load of Visuals, they pretty much run the shop on less money then the other managers when the other managers can get away with doing very little in some stores. No paid over time and no bonus, or even a thank you most days. Work life balance is not really a thing, long days, long travel and over time all add up to feeling burnt out and demotivated. You can be moved store with no real choice in the matter, saying no is not made feel like an option.

      avatar
      H&M Response
      8y
      Dear Sender. We are sorry to hear that you have been experiencing some problems in your employment with H&M. We take any complaints of this nature very seriously and would urge you to follow the company grievance procedure which can be found in your company handbook in order for the matter to be fully investigated. We hope we can work together to resolve this matter. Kind Regards H&M
      Viewing 13 - 15 of 17,321 Reviews
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      ReviewsH&M reviews

      Glassdoor has 21,442 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.