Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
4.0
Sep 24, 2025

Goodwill

Recommend
CEO approval
Business Outlook

Pros

Great hours Easy work Great pay Friendly environment Fun job

Cons

Rude customers Theft The environment around the store Long hours on your feet Overtime after closing

1.0
Sep 23, 2025
Recommend
CEO approval
Business Outlook

Pros

The best part of the job is that they would pay us less, but the government won’t let them! So if and when they decide you are more worried about the welfare of the workers and integrity of “the mission”! You will find out what’s good!

Cons

I worked there 2 years. My friend whom I was living with died in a tragic fishing accident! I had to move inside two weeks and found myself living in a motel! Money I saved went fast and I had two choices! I could put my belongings in the woods or something and go to work or ask my boss if I could go stay with a friend outta town and regroup! She said I could go! I wasn’t gone a week when I found out I was terminated! I was told by my store supervisor not to worry! Just reapply! I did and I did not get my job back! My store supervisor had been out two months before that! Nobody considered that I asked and was granted permission and nobody bothered to mention that I was already homeless but still made it to work! That non profit budget is more important than all that garbage they spout over the loud speaker! I’ve been fighting for my life since! Nobody will tell me why this had to happen! They don’t care about your donations! They care about the bottom line! If it’s easier or cheaper to pitch it it’s gone! They have people on salary whose only job is to help employees secure a place to live during crisis. These experts didn’t know none of us make enough money to rent a room! You need to make 3x the cost of the rent ! How could they not have figured this out! Besides googling the things I already googled they did manage to enlighten me to call the county for help! These folks get paid more than the rest of us to do this and they SUCK at it! If you want to contribute to a place that takes advantage of people and lies right to your face then that’s the place for you! But I think it should be a community thing! It’s not!!!

3.0
Sep 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Great hours and good opportunity to learn about the retail industry

Cons

I just started at a location in northern Ohio We've been waiting two weeks on generic, clear, plastic bags to package things in (that you can likely get anywhere) This issue will almost certainly fall back on producers, when the gm could take a half day and go get some

Viewing 268 - 270 of 9,232 Reviews

Glassdoor has 9,733 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.