Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 190 reviews)); "They also were great for the employees" ((in 117 reviews)); "flexible schedules are nice when they occur" ((in 115 reviews)); "Good work environment very easy going" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 883 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 269 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 101 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,229 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Jan 2, 2026

none

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good people in the team

Cons

too far from everywhere ugh

1.0

Dec 31, 2025

Don't

Production associate

Recommend

CEO approval

Business Outlook

Pros

There aren't any to outweigh the cons

Cons

You reach max pay quickly and cannot receive a raise unless you move to management, management does not care about employees, given final warning over what was likely a computer glitch and removed from my department and position, humiliated at meeting, no one talks to me now, after almost 10 years I am treated like I'm nobody. They are supposed to be all about helping people but they don't care about their employees at all.

2.0

Dec 30, 2025

Do not work here

Production

Recommend

CEO approval

Business Outlook

Pros

The benefits are great. Instead of 25cent raise you get a dollar.

Cons

The boss will make other employees spy on you. Once you start doing everything then everyone else wants to slack off and let you do it. However, when you are having the worst day or are just really tired of doing it all then, everyone will talk crap about you and say you’re lazy or you never help out. The boss has favorites, and if you have not worked there more than 2 years then you are not one of them.

Viewing 166 - 168 of 9,229 Reviews

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Jobs at Goodwill

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