Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 569 reviews)); "Great coworkers and understanding store manager" ((in 382 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 114 reviews)); "work environment is good and" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "Low salary and not good working" ((in 89 reviews)); "No training provided for positions that should have training." ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Sep 26, 2012

Outlet World stores foster societal degradation with customers competing aggressively for strangely priced goods.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Frequently accepting applications for positions with full-time benefits. Starting pay is slightly higher than minimum wage. A chance to learn cashiering with full responsibility.

Cons

Conflicting job requirements, unrealistic expectations, incompetent management, inconsistent hours, distrust toward employees, and inconsistent business practices that make jobs a stressful environment.

1.0

Sep 19, 2012

RUN FOR YOUR LIFE!!!

Cashier

Recommend

CEO approval

Business Outlook

Pros

NONE!!! This place just really makes my skin crawl and that has nothing to do with the insects in the break room!

Cons

This "christian company" will try to screw you over no matter how hard you work. I am a dedicated employee who goes above and beyond what's needed and what do I get in return? WRITTEN UP! I'm a cashier who was over in my register by a few bucks and I got written up?! Where is the fairness in that? No warning at all!! I get customer compliments every day and get no reward for it..BUT as soon as my register is over they try to make me look like some criminal! Also no benefits for part timers lol what a joke!

3.0

Sep 18, 2012

Meh...

Administrative support specialist

Recommend

CEO approval

Business Outlook

Pros

My current manager is spectacular to work for.

Cons

Many in the company have forgotten that we are here for the community.

Viewing 9079 - 9081 of 9,227 Reviews

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Jobs at Goodwill