Goodwill reviews

3.2

46% would recommend to a friend

(9,229 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Mar 20, 2013
Recommend
CEO approval
Business Outlook

Pros

When I was there, before the rules against talking to anyone had been installed, there was a good relationship with a lot of the regular customers and co-workers, a nice little community vibe, as long as you werent on shift with one of the managers-from-hell.....and if you are a thrift-lover, dealing with that kind of merchandise can be a lot of fun. Your shifts were regular shifts, not all over the place.You had 40 hours, period. Not great if you want only part-time, but at least you knew where you stood.

Cons

Oh, where oh where do I start. Im a hard worker, and no dainty flower, but jeez, this place WORKED YOU TO DEATH. I had actual injuries from the amount of slave-driving, and I've worked a lot of very physical jobs.There was an insane obseesion with "sweet-hearting"(giving "special" prices to your pals or family, or ethnic group-upper management openly discriminatory to hispanics, btw)and "stashing"(putting away something you liked for yourself in a less conspicuous place for later), a ton of rules, too many to even name here, to pre-punish employees for everything from not having enough back-breaking work cranked oput of you per-minute to where you were allowed to sit at lunch in case you were trying to steal from thier incoming donations....thats the tip of the iceberg...they were successfully sued for sexual harrassment the year I was there...(it was in uppper management, no less)...trust me, this is the like something from cool-hand luke and in NO WAY is there to help the disadvantaged or differently-abled amongst us, as one of the more hones mangers pointed out this job would KILL an actual disabled person in less than a week. I cant comment on how this store operates in other locations, with different regional management, but I find it hard to imagine there isnt much of the same problems to some extent everwhere. Goodwill exploits, not enables. I havent mentioned all the many things that were wrong with this place, but frankly, its too upsetting to revisit in full detail! oh, did i mention that it is minimun wage? in 2008/2009, i was sweating my GUTS out for the princely sum of 6.25 before deductions.

2.0
Mar 16, 2013
Recommend
CEO approval
Business Outlook

Pros

The only pro were really the friendly people that work there. Also the benefits and discounts

Cons

First of all during the orientation they make the company out to be organised,caring,all about there employees and having an open door policy. None of these were to be true. I from exp had none of the things happen that orientation said would happen as far company dinners, award ceremonies...I was not even made aware of holiday parties. The management at my location was very unprofessional, showed favoritism and never followed through with anything she said she would. The training was a joke and I still to this day was never properly trained. I was thrown on the floor and register to only fail in the "correct way" to do things and got yelled at by other employees. When going to the manager about the situation I was told this person is always like this and I should ignore it. This was a horrible exp. The only thing is it had potential to be a wonderful career. They just need new priorities and management.

4.0
Mar 7, 2013

Retail Associate

Recommend
CEO approval
Business Outlook

Pros

Get to see all of the interesting items that are donated

Cons

Hard work, a lot of lifting, standing, bending, etc.

Viewing 9025 - 9027 of 9,229 Reviews

Glassdoor has 9,730 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.