Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 190 reviews)); "They also were great for the employees" ((in 117 reviews)); "flexible schedules are nice when they occur" ((in 115 reviews)); "Good work environment very easy going" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 883 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 269 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 101 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Skip to content Skip to footer

Notifications

Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jun 4, 2013

Rewarding

Supervisor

Recommend

CEO approval

Business Outlook

Pros

They offer tons of training classes. This job is very emotionally rewarding, at the end of the day. This job is a great stepping stone to bigger things. The upper management is very supportive. Individual accountability is relied upon. The family atmosphere of each team and the company as a whole is wonderful.

Cons

This job is very fast-paced, mentally and physically draining.

2.0

Jun 2, 2013

It's Not Retail, It's Foolishness

Store associate

Recommend

CEO approval

Business Outlook

Pros

It's a full time job with benefits. Easy to get hired and will work with school scheduling. Coworkers and customers were very nice.

Cons

High turnover rate. Absolutely poor management. You're expected to do WAY too much work for abysmal pay with little to no help from management. Stores are perpetually understaffed and management has no clue how to schedule for retail peak days. Professionalism is nonexistent. Highly stressful environment where making sales is the name of the game at all costs.

3.0

Jun 1, 2013

Not Bad

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexibility, time off, benefits, good upper management

Cons

transparency is not the best, hard to move up

Viewing 9010 - 9012 of 9,232 Reviews

Top companies for "Compensation and Benefits" near you

World Food Programme

4.1★Compensation & Benefits

Population Services International

3.7★Compensation & Benefits

Narcotics Anonymous World Services

4.0★Compensation & Benefits

UNICEF

3.9★Compensation & Benefits

Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR