Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 204 reviews)); "They also were great for the employees" ((in 116 reviews)); "work environment is good and" ((in 113 reviews)); "Flexible schedule was nice to have" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 867 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 202 reviews)); "No training provided for positions that should have training." ((in 90 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Jul 7, 2013

So far, so good

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

- work/life balance - flexible scheduling - easy daily work

Cons

- Minimum wage pay - low amount of scheduled hours

2.0

Jul 5, 2013

Productive when there's actually work, terrible management and employees

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

steady workflow, honest work when busy, no one over your shoulder

Cons

incompetent management, incompetent co-workers, filthy environment, harassment problems, no benefits for part-time employees

1.0

Jul 4, 2013

Lousy company, you can't even transfer from one state to another

Lead store associate

Recommend

CEO approval

Business Outlook

Pros

Customers can be nice, fun and different because you get to see all the different donations that come in. Sometimes white people show they don't like african americans. I came to a different world when I came to this country racist town.

Cons

Pay is minimum wage, Leads make 8.25 an hour. Where I am from that is a slap in the face, to pay adults with experience this little money in 2013. Management in the Sumter store is horrible, unprofessional and does not know what she is doing. I seen prejudice there, white people keep their job and does not have the qualifications to perform the job.

Viewing 8992 - 8994 of 9,232 Reviews

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Jobs at Goodwill

Child Support Officer