Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 118 reviews)); "Work environment is good so" ((in 117 reviews)); "Flexible schedule was nice to have" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Apr 17, 2014

A very busy but constructive experience.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

It's a lot of busy work and will certainly keep you on your toes. A very good way to learn nontraditional retail and to really multitask.

Cons

It can be a rough place if looking for benefits and any sort of promotion. Not much to say about pay either, as it deals a lot with charity and will usually keep wages to a minimum if possible.

1.0

Apr 15, 2014

If you like working in a sweatshop, you will love it here!

Store manager

Recommend

CEO approval

Business Outlook

Pros

The best thing about working at Goodwill was getting to know some of the customers. The majority were a delight, and stopped by often to chat for a moment while shopping.

Cons

Extremely low pay, almost no demonstration of appreciation for hard work--just a MORE MORE MORE! attitude, poor working conditions bordering on dangerous in many cases, the expectation of employees to meet unattainable goals with staff shortages and lack of resources needed to do the job, lack of or conflicting direction from upper-management, hiring more from outside than promoting within, etc.

3.0

Apr 11, 2014

Rewarding work that helps the community

Employer relations specialist

Recommend

CEO approval

Business Outlook

Pros

Mission behind the organization and the programs. Coworkers are awesome.

Cons

Low pay, very expensive to add children/dependents onto health plans

Viewing 8806 - 8808 of 9,237 Reviews

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Jobs at Goodwill