Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 118 reviews)); "Work environment is good so" ((in 117 reviews)); "Flexible schedule was nice to have" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,237 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

1.0

May 1, 2014

Unethical origination

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some nice employees to work with.

Cons

Sexual Harassment no- follow-up with complaints. Hire Mangers in charges of team members with disabilities that fail drug test Upper Management fully aware. Good old boys club. Some old girls are grandfathered in. Husband and wife are CEO and Upper Management. Also Husband and Wife on Board conflict of interest.

4.0

Apr 29, 2014

Transformative human services work and employer-engagement models.

Case manager employment specialist

Recommend

CEO approval

Business Outlook

Pros

Strong leadership, strategic focus, employee-centric culture, service-minded staff, innovative reuse/greening models. Great work-life balance.

Cons

Overwhelming workloads, funding chases, non-competitive salaries and annual raises. Lack of internal upward mobility for young, competent, results-driven professionals in HS divisions.

1.0

Apr 28, 2014

Most unethical organization to work for.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some nice staff to work with.

Cons

Good old boys club! Some old girls have been grandfather in! Salaries for upper management very high while team member are paid and poorly. The organization has a Zero- Tolerance policy- means if you fail pre-employment drug test you do not get hired! Not with the organization, Upper manager knowing hires manages that failed drug test -hire them anyway these manages over see team members with disabilities. Conflict of Interest. Husband and Wife run the organization and also another Husband and Wife sit on the Board.

Viewing 8794 - 8796 of 9,237 Reviews

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Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Unethical origination

Transformative human services work and employer-engagement models.

Most unethical organization to work for.

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Jobs at Goodwill