Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 582 reviews)); "Flexible hours and good if you’re in school" ((in 194 reviews)); "They also were great for the employees" ((in 120 reviews)); "Good work environment very easy going" ((in 118 reviews)); "flexible schedules are nice when they occur" ((in 103 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 89 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

3.0

May 4, 2014

Good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Reasonable pay but you must be confident and know your worth.

Cons

Contract work, which is not necessarily a con depending on individual situation.

4.0

May 4, 2014

Invaluable Experience

Employment specialist

Recommend

CEO approval

Business Outlook

Pros

It was a pleasure to provide services to others needing help. Goodwill has dedicated employees in their Employment Programs and should be commended for their hard work.

Cons

Too much work for one person after so many administrative functions were added.

1.0

May 3, 2014

Sorry I worked there

Cashier

Recommend

CEO approval

Business Outlook

Pros

Make friends with fellow employees

Cons

Poor management communication amongst in-store management team, poor working conditions (smell, temperature, etc), very disfunctional, requested that we plead for donations, poor pay for work, employ us far from homes, strict rules for us to follow, but yet management didn't, high theft, variable hours per week (not consistamt as promised). Still don't understand where all the 90% of sales and 100% of donations goes. They say back into the community, but where exactly, no one could ever state facts.

Viewing 8788 - 8790 of 9,237 Reviews

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Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good

Invaluable Experience

Sorry I worked there

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