Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Flexible hours and good if you’re in school" ((in 193 reviews)); "They also were great for the employees" ((in 117 reviews)); "flexible schedules are nice when they occur" ((in 112 reviews)); "work environment is good and" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 893 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 90 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 82 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,241 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,241 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

5.0

Apr 24, 2025

Good part-time work

Environmental services technician

Recommend

CEO approval

Business Outlook

Pros

Good work atmosphere and teamwork… Managers are involved and care about the employees

Cons

Low pay and you must spend time propping up employees who can’t get the job done

3.0

Apr 23, 2025

Great Experience for me

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Get to learn new things Get to know some great people

Cons

Some of the leadership Staying current within the company

3.0

Apr 23, 2025

Okay work environment, but understaffed

Cashier

Recommend

CEO approval

Business Outlook

Pros

I personally liked most of the people working there, which made the job more fun. Also, they covered my college tuition, which is why I stayed so long.

Cons

They were short staffed when it came to cashiers, so we’d have these long lines and rushed with little help. Also, they could not listen to my scheduling request. Despite being a part timer, they made me work 5 days a week, including Friday-Sunday, even when I kept on asking to go down to four days with one weekend day off.

Viewing 505 - 507 of 9,241 Reviews

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Jobs at Goodwill

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good part-time work

Great Experience for me

Okay work environment, but understaffed

Top companies for "Compensation and Benefits" near you

Jobs at Goodwill