Goodwill reviews

3.2

46% would recommend to a friend

(9,241 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
3.0
May 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Lots of learning about different tools and processes which changed drastically after the merge

Cons

Raises are not guaranteed, and what used to be a highly visible role became a bit more siloed

1.0
May 1, 2025

The worst place I've ever worked

Recommend
CEO approval
Business Outlook

Pros

discount. and even then its only 10% no drug tests and its an okay place to work if it's your only option

Cons

The company is already horrible, but management is just a bunch of people who miss being the mean girl in high school. Management is incompetent and rude to customers, customers are rude to staff. It's very clique-y and if the managers don't like you then you're sort of screwed. Customers will be just rude and horrible to you, down to inappropriate comments that corporate won't do anything about. I often feel unsafe in my workplace. They work you way too much (5 days a week part time, basically no days off sometimes) for minimum wage (NOT A LIVABLE WAGE!) AND you're doing the work of 5 people. I've had managers give me verbal warnings for "not putting enough clothes away" even though I wasn't there for two days, and when I was there last, all I had done was put clothes away. Management power trips over everything. The store is a mess 24/7 and they will never help you clean, instead opting to berate you for not being able to work the counter and clean at the same time. Managers will talk about you behind your back. The customers here will try to flirt with you or grab you (happened to me and several others) and corporate does NOTHING! It's just absurd that I have to be afraid of my customers because I know Goodwill will do nothing about it. If you dust allergies, don't work here! I have asthma and I physically cannot do much manual labor (bending over to pick up clothes, carrying heavy objects) without feeling lightheaded and weak. Add dust and dander into that and I feel sick the entire time I work. TL;DR: a horrible company with bad managers and awful for disabled people, even though they advertise themselves as an opportunity for disabled people to work. As a disabled person, DO NOT WORK HERE

1.0
May 1, 2025

Horrible job

Recommend
CEO approval
Business Outlook

Pros

There are no pros about this job.

Cons

Toxic work environment Poor hourly wage Poor leadership Unsafe

Viewing 490 - 492 of 9,241 Reviews

Glassdoor has 9,743 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.