Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 192 reviews)); "They also were great for the employees" ((in 115 reviews)); "work environment is good and" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 100 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "The staff is usually all special needs with no training." ((in 90 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Jun 1, 2025

"Trim the Fat"

Business and partnership developer

Recommend

CEO approval

Business Outlook

Pros

Helping people (at least trying to)

Cons

Worked here as a BD for 6 months. While the work was full filling and folks on my team were great, management treated the human aspect of this role (helping unhoused folks find good jobs) like we were selling things. She frequently told me to "trim the fat" meaning removing folks who were not finding jobs quickly enough. Grant requirements dictated some of this, but the overall attitude from management surrounding the work made me uncomfortable.

2.0

May 29, 2025

Despite the name, it's anything but goodwill.

Production associate

Recommend

CEO approval

Business Outlook

Pros

It gives second chance employment for those with less than sparking backgrounds and special needs

Cons

▪︎It's a greedy and misleading company in whole. The quotas that are humanly impossible. Even the long standing employees (17yrs) doesn't make the quota. ▪︎The manager at the one I worked at lied all the time to the employees and didn't take accountability for any of her mistakes. ▪︎ All the donations are priced by employees with no real training on quality, value or market price of things and the prices are decided willingly so the same two things can be priced totally different. ▪︎The benefits for suck, I was paying $300+ biweekly and it hardly covered meds. ▪︎ The training style reminds me of my dad... Non existent.

3.0

May 28, 2025

Dedicated Assistant Retail Manager driving sales, team success and mission impact at Goodwill.

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

Supportive team environment with a strong mission to help the community and opportunities for growth.

Cons

A fast-paced environment with limited staffing at times, which can create challenges in daily operations.

Viewing 445 - 447 of 9,238 Reviews

Top companies for "Compensation and Benefits" near you

World Food Programme

4.1★Compensation & Benefits

Population Services International

3.7★Compensation & Benefits

Narcotics Anonymous World Services

4.0★Compensation & Benefits

UNICEF

3.9★Compensation & Benefits

Jobs at Goodwill

Goodwill

Goodwill reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

"Trim the Fat"

Despite the name, it's anything but goodwill.

Dedicated Assistant Retail Manager driving sales, team success and mission impact at Goodwill.

Top companies for "Compensation and Benefits" near you

Jobs at Goodwill

Goodwill reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Goodwill

Goodwill reviews FAQs