Is Goodwill a good company to work for as a Lead Store Associate?

Lead Store Associate professionals working at Goodwill have rated their employer with 3.0 out of 5 stars in 347 Glassdoor reviews. This is a lower than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Lead Store Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Lead Store Associate interview questions at Goodwill .

Does Goodwill pay Lead Store Associate employees well?

Lead Store Associate professionals rate their compensation and benefits at Goodwill with 2.9 out of 5 stars based on 347 anonymously submitted employee reviews. This is 3.5% better than the company average rating for salary and benefits. Find out more about Lead Store Associate salaries at Goodwill.

How happy are Lead Store Associate professionals working at Goodwill?

49% of Lead Store Associate employees at Goodwill would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Lead Store Associate professionals have also rated Goodwill with a 2.7 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.8 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 574 reviews)); "Great coworkers and a fun enviorment" ((in 382 reviews)); "Flexible hours and good if you’re in school" ((in 197 reviews)); "They also were great for the employees" ((in 122 reviews)); "The work environment was good" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 278 reviews)); "Horrible upper management ie corporate ." ((in 194 reviews)); "No training provided for positions that should have training." ((in 98 reviews)); "Low salary and not good working" ((in 86 reviews))

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Goodwill

Goodwill Lead Store Associate reviews

3.0

49% would recommend to a friend

(347 total reviews)

Catherine Meloy

55% approve of CEO

48% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Career opportunities

2.9

Compensation and benefits

2.8

Culture & values

2.7

Work/Life balance

2.5

Senior management

Lead Store Associate employees have rated Goodwill with 3.0 out of 5 stars, based on 347 company reviews on Glassdoor. This indicates that most Lead Store Associate professionals have an average working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Lead Store Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

347 reviews

3.0

Sep 2, 2025

Not Horrible

Store manager

Recommend

CEO approval

Business Outlook

Pros

People are friendly See new things everyday

Cons

Upper management sometimes is to much Heavy workload

3.0

Jul 10, 2025

It’s ok

Store associate

Recommend

CEO approval

Business Outlook

Pros

Good breaks and regular schedule

Cons

Vague goals and high turnover, low pay

3.0

Jul 3, 2025

Good starter job

Store associate

Recommend

CEO approval

Business Outlook

Pros

Easy job for a new worker getting into retail

Cons

Mundane work life and rushes in donation center

Viewing 13 - 15 of 347 Reviews

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Goodwill reviews FAQs

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Goodwill

Goodwill Lead Store Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not Horrible

It’s ok

Good starter job

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