Is Goodwill a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Goodwill have rated their employer with 3.8 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Customer Service Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Goodwill .

Does Goodwill pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Goodwill with 2.6 out of 5 stars based on 28 anonymously submitted employee reviews. This is 7.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Goodwill.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 572 reviews)); "Benefits and you meet some great coworkers" ((in 376 reviews)); "Flexible hours and good if you’re in school" ((in 193 reviews)); "They also were great for the employees" ((in 115 reviews)); "work environment is good and" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 891 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 263 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "No training provided for positions that should have training." ((in 95 reviews)); "Low salary and not good working" ((in 86 reviews))

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Goodwill

Goodwill Customer Service Associate reviews

3.8

45% would recommend to a friend

(28 total reviews)

Catherine Meloy

50% approve of CEO

47% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.3

Work/Life balance

3.3

Senior management

3.3

Career opportunities

2.6

Compensation and benefits

Customer Service Associate employees have rated Goodwill with 3.8 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

5.0

Dec 21, 2021

N/A

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Discounts, pay time off, good management, good insurance

Cons

None N/A no comment, good company

1.0

Jun 27, 2021

Lousy Pay - Organization takes advantage of Disabled People

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Company offers flex scheduling, consideration for employee safety during COVID 19, and employs retarded people.

Cons

Customers are rude, especially those from the School Bus company.

2.0

Jun 13, 2021

One penny, hours work.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Adapt new skills master hands on production

Cons

Weekly schedule changes, production . Point system base not very good thing to anyone. Below pay rate for amount of work everyday.

Viewing 13 - 15 of 28 Reviews

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Jobs at Goodwill

Customer Service/Production Associate

Retail Associate - Customer Service

Retail Associate - Customer Service

Retail Associate - Customer Service

Retail Associate - Customer Service

Goodwill reviews FAQs

Goodwill reviews Goodwill Customer Service Associate reviews

Goodwill

Goodwill Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

N/A

Lousy Pay - Organization takes advantage of Disabled People

One penny, hours work.

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