Is Goodwill a good company to work for as a Associate?

Associate professionals working at Goodwill have rated their employer with 3.1 out of 5 stars in 61 Glassdoor reviews. This is a lower than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Associate interview questions at Goodwill .

Does Goodwill pay Associate employees well?

Associate professionals rate their compensation and benefits at Goodwill with 1.5 out of 5 stars based on 61 anonymously submitted employee reviews. This is 60.5% worse than the company average rating for salary and benefits. Find out more about Associate salaries at Goodwill.

How happy are Associate professionals working at Goodwill?

14% of Associate employees at Goodwill would recommend their employer to a friend. This rating has decreased by 75% in the past 12 months. Associate professionals have also rated Goodwill with a 1.8 rating for work-life-balance, 1.9 rating for diversity and inclusion, 1.9 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 561 reviews)); "Benefits and you meet some great coworkers" ((in 391 reviews)); "Flexible hours and good if you’re in school" ((in 207 reviews)); "Good work environment to grow" ((in 120 reviews)); "They also were great for the employees" ((in 119 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 895 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 265 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 96 reviews)); "Low salary and not good working" ((in 87 reviews))

Goodwill Associate reviews

3.1

14% would recommend to a friend

(61 total reviews)

Catherine Meloy

42% approve of CEO

13% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (61 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate employees have rated Goodwill with 3.1 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

61 reviews

1.0

Nov 30, 2025

Meh...

Associate

Recommend

CEO approval

Business Outlook

Pros

Discounts, cool customers, egg sandwich

Cons

Locations are always in the ghetto. Needed in store all day security.

3.0

Nov 2, 2025

Good place to work

Associate

Recommend

CEO approval

Business Outlook

Pros

Good environment, good managers, flexible schedules.

Cons

The job can get repetitive like most jobs.

1.0

Oct 30, 2025

Very stressful culture, Not Inclusive

Associate

Recommend

CEO approval

Business Outlook

Pros

variety of items found when digging through old donations and hanging up clothes. You definitely get a full arm/shoulder workout. If you get a bonus, it is a pizza slice. Good place for a 2nd chance after incarceration.

Cons

Unboxing and sorting all the new items from overseas. A typical day at work goal at Triad Goodwill of Greensboro NC was increasing production and revenue. Hourly workers are very very rarely given promotions. After 10 years of working, pay was $15/hr. If you do try to work there- keep your head down and keep moving and don’t plan to stay long.

Viewing 4 - 6 of 61 Reviews

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Goodwill Associate reviews

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Meh...

Good place to work

Very stressful culture, Not Inclusive

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