Pros
Free gym membership. I met some good friends. That is about all I can think of. Lots of lip service to passion for fitness, customer service and core values.
Cons
Absolutely not employee friendly. Schedules give NO consideration given to employees' work/life balance. Everything is focused on the bottom line, and if you're not making goal, you are expected to work even more hours. Goals are not set realistically based on trends, but on some arbitrary budget that sometimes neglects to account for minor things like payroll for employees. Minimum expected work week for management is 50 hours. You can't take partial days off, it's all or nothing. Management is expected to work 9-7 M-F and not permitted to use PTO for doctor's appointments, instead you're required to use your lunch breaks or take the full day off for anything that lasts longer than three hours. All communication happens via conference calls and email. Micromanagement is the name of the game. You can't get the same answer from two people when an issue arises. You are told one policy, and when a member demands to talk to someone higher to dispute an issue, you direct them to corporate customer care, who then tells them something else, sending them back to the gym and making you look like you're lying to them. Members demand to talk to a manager, but you have no authority to issue a refund or offer concessions. You can request them, but most requests are denied. HR can't keep up with the responsibilities they have, yet they acquire more gyms, pulling resources from gyms that need them. There is no advance planning, especially when it comes to needing to cover or replace management, even with months of notice. Major changes happen with less than 12 hours notice for training and adjustments to be made.