Great four years, but left disappointed. - Director Glassdoor Employee Review

3.0
Apr 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Overall, I had a very positive experience at Glassdoor. Nine months ago, I would have rated the company 4 stars. Here's the top of my "pros" list. 1. People - My direct team was composed of professionals who are expert at their jobs, have fun with their work, and are genuinely great people. This extends to the Enterprise Sales and Customer Success teams as a whole. These are the groups I worked most closely with, and it's a talented team overall. 2. Creativity - My leaders gave me a ton of trust to create new opportunities for the company. They trusted me to innovate our approach, and get the job done to grow the company. I believe I delivered by qualifying for 3 President's Clubs in 4 years. I'm very thankful for the trust in me, and hope that I've passed this spirit on to my team. 3. Knowledge - I grew my skills substantially during my tenure at Glassdoor. I was put in several situations where I had to "figure things out" in order to drive growth. I had to push the envelope regularly, which grew my knowledge-base over my 4 year tenure. These attributes will stay with me as my career moves forward, and I'm thankful for that.

Cons

The company has changed dramatically from when I joined 4 years ago. It was a disappointing end for me, given the highs my team achieved during my tenure. Dramatic change is to be expected when you're in growth mode, and especially after an acquisition. However, the top "cons" listed here are why I dropped my rating to 3 stars. They definitely played a role in my departure from the company. 1. Senior Leadership - The "feel" is dissipating. Everything is "rationalized" through spreadsheets, and decisions are made via endless hours in conference rooms. Many key departments are run by an MBA who doesn't have prior experience leading in said capacity. This has created a lack of first-hand customer knowledge, and is causing a diminished connection with team members who interface with customers and prospects every day. 2. Cross-Functional Partners - Team members in other departments are willing to help, but the company is separated into silos. Each department has their own OKRs, and few of those correlate with overall customer success. As a result, time spent selling for reps is greatly reduced. Reps routinely spend hours, and even days, waiting on cross-functional support. Most reps end up just doing things themselves to deliver to customers on-time. 3. Lack of Innovation - This may be number 3 on my list, but was probably my biggest issue. The company continues to push high growth targets...but isn't producing new, monetizable products to drive that. The market is changing dramatically, and the company is falling behind. Even if the revenue numbers look good at an aggregate level, there are significant risks to the business that will manifest themselves over the next 12-24 months if true innovation isn't realized.`

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Glassdoor Response
7y
Thank you for sharing your thoughts and thank you for your contributions to Glassdoor over the past four years. It’s great to hear that Glassdoor’s people, the opportunity to grow in knowledge, and the ability to bring creativity to your work contributed to an overall very positive experience at Glassdoor. I share the belief that we have an amazing team that not only can execute and get the job done, but also are great to work with. Thank you for being a part of the team. I also want to take the time to address some of the concerns that you raised. There is no question that Glassdoor has changed over the last few years. This is to be expected of a company growing as quickly as Glassdoor. Change can be exciting and uncomfortable at the same time. In order to attain the ambitious goals and targets we set, we must be strategic and endeavor to make our processes even more scalable. With this growth and increased strategy, I understand that it may seem as though that the focus on “feeling” is being lost to increased measurement and formalized processes, but it’s our belief that being more strategic will lead to greater results for our teams and ensure that we can scale the success we’ve seen over the past few years. I see "feel" and strategic thinking as both important and playing a role in our team's work. It is important for reps to feel supported by cross-functional partners. This is an area we’re continuing to refine and focus on and believe we’ve made significant progress on. Additionally, as a leadership team I can assure you that we continue to advocate to product of our needs and we are excited about what’s coming down the pipeline. We will also continue to advocate for product innovation in the future. Thank you again for sharing your thoughts and we wish you the best in your future endeavors.-Matt, VP Sales, Enterprise

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