The work is very annoying to deal with. This job is advertised as a position that affords you the opportunity to troubleshoot hardware/software issues, when in reality this position is nothing more than a glorified call center (should clarify, if you like that type on environment, then go for it), and there is no troubleshooting involved, it is just reading from a script. This position is basically non-stop calls, with about 15 seconds in between to get prepared. The work is not difficult, but I wanted to clarify that with whoever the potential employee is. The reason I left was due to the lack of internal promotion opportunities. When you are first hired, and you are done with your "nesting phase", you are subject to random quality evaluations (again, not anything out of the ordinary) and you are told "if you meet the quality evaluations, then you will be promoted to a new position in 6 months." After exceeding every quality evaluation, and taking additional steps to get more advanced technical certification on my own time, such as the CYSA+ and the Pentest+, all of my internal job applications would be denied, because the system (workday) auto denies an application if you do not have an active security, or Top Secret clearance.
