Gap reviews

3.7

70% would recommend to a friend

(10,059 total reviews)
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Mark Breitbard

72% approve of CEO

57% positive business outlook

Gap has an employee rating of 3.7 out of 5 stars, based on 10,059 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gap employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
4.0
Mar 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance, flexible hours, good benefits.

Cons

Hard to move up and grow professionally. Gap kept hiring more VPs/Directors/etc instead of promoting from within, creating more and more layers of approvals.

2.0
Oct 15, 2014

Sinking Ship

Recommend
CEO approval
Business Outlook

Pros

Overall, the best thing about working here has been my co-workers (anyone under stock supervisor level).

Cons

The pay - recently, the company rolled out a new policy to raise their personal minimum wage to $9/hour. There was a big hype and the managers really got everyone excited about it. After the policy takes effect, the employees are given the whole story: you are given the new hourly rate ONLY if you have either been working for the company for more than six months or if you are hired after the date that the policy took effect. It is a pretty well-known notion in the Gap Outlet community that the average employment of a sales associate is 3 months. Those of us who lasted longer than that, but have yet to reach the 6 month mark, are left making 8.50/hour for as long as five months. Maybe this isn't a big deal in the grand scheme of things, but when hours are cut - it makes a difference. The Gap Outlet/ Gap Factory that I work at is almost unbelievably mismanaged. The managers, with the exception of our head of store, have an attitude that they are untouchable and indispensable and therefore cannot be bothered with the lowly sales associate problems or needs because they know there will be no reprimanding or correcting them. The stock supervisors are made to believe they are, in fact, managers themselves and can act and humiliate lower associates accordingly. Breaks are also an issue. One manager in particular seems to have immense difficulty giving breaks. I have never worked with her when there was not an issue with someone's break. She consistently lets people violate policy simply because she only wants to give a 15 or give a break late so she can coerce (read: force) employees to stay late. She let an entire closing team violate because she did not want to give the federally required 30 minute breaks. Lastly, hours are a huge issue - especially right now, when we have the awkward period between summer and the holiday season where we wait for business to pick back up. It is 100% understandable that this is a slow time in any retail environment and thus, hours are inevitably going to be cut. The issue arises when hours are not cut equally. When we have employees that are cut down to one or two days a week and employees (not managers!) that are still working 35-40+ hours during this 'slow time', we have a problem. When a manager is allowed to request that a specific employee work every shift (or as many as their availability allows for) with them, regardless of how many hours we are over our allowance - which is typically 100+ due to the demands of the store - and regardless of how many hours over 35 that gives the employee, something is wrong. When that request is obliged, it is unjust. It is almost like they schedule the hardest working people the least amount of hours because they know we will get the same amount of work done (because they don't give us a choice) in less time and they don't have to pay us to work more. At least, that's the way it is in our store. TL/DR - As my employment with Gap comes to an end in the next few weeks, my advice is this: avoid this sinking ship like the plague, the company as a whole is suffering right now. If you want hours, work here seasonally and only during the holiday season or summer.

1.0
Jun 26, 2019
Recommend
CEO approval
Business Outlook

Pros

1. Parties & lunch when ever SF team visits Hyderabad 2. Free Fruits and Biscuits at cafeteria

Cons

Top 10 Reasons not to consider GAP (Hyderabad) 1. Direction less Hyd DC- critical projects are delivered from SF and HYD team just shadows and takes care of house keeping works. 2. In 2019, Bonus(PROCAP/MICAP) paid is 21% and in last 3 years it was never more than 50%. Offer letter claims that bonus ranges from 0% to 200% but was never given 3. almost 80% of the directors are from Service/ Contracting(Nisum & Infosys)/small companies with out knowledge of leading products. They are not professional and are good at doing politics.few folks who are close to directors received 25-28% increment as salary adjustments even though bonus component is only 20% out of 100% last year . Most of the folks at Hyd received 4-6% increment claiming that company financial & transformation goals were not met. 4. All the meetings are adhoc and does n’t have any agenda or conclusion and happen in closed rooms. 5. SF Leadership visits happen quarterly and every time they ask for 30 ,60 and 90 days plan and the same plan and items repeat every quarter and no real accomplishments. You are forced to pick up and drop visitors from hotel even though hotel provides transport to office. 6. As lot of folks are rejecting offers,HR lures new hires offering Joining bonus of 2 Lacs even for local hires and 3 L relocation benefits. Remember, you need to pay all the amount with taxes including relocation benefits if you leave before a year. You will not get your relieving or exp letter until you clear the due. 7. You will be surprised to see folks who join in <1 month travelling SF for 2 weeks as they were promised to be sent to US during offer time and no opportunity for folks who have been there with GAP for more than 3-4 years.You will be surprised to see people with less than 3-4 exp(HR,Finance,Info sec) are called as leaders and sent to SF with out doing any significant contribution. 8. Gap announced split of Old Navy and others further creating confusion on who should own what and nothing is coming Hyd way and all projects are on hold. 9. You will be surprised to see that you will be skipped in few meetings and not invited for recruitment drives claiming that you are not a leader and not doing well for GAP. 10. This DC is formed to eradicate all the contractors. But, you see many contractors joining in Hyderabad instead of core product teams. Overall, you will be frustrated and don’t find any clue on why they hired you and can’t stay here more than a year. So, don’t waste your time and talent in this company.

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Gap Response
6y
We appreciate your thoughtful feedback and are disappointed to learn about your experience. We take this feedback to heart and will share your comments with relevant teams as we continue working to improve the experience for all employees across our company.
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