Gap reviews

3.7

69% would recommend to a friend

(10,061 total reviews)
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Mark Breitbard

70% approve of CEO

56% positive business outlook

Gap has an employee rating of 3.7 out of 5 stars, based on 10,061 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gap employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
2.0
Jun 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Great discount and benefits package. Decent pay however not worth the stress.

Cons

Too much pressure to push credit cards. It is the companys only concern. If you're not meeting your goals then you will hear about it nonstop from upper management. The expectations are unrealistic for tasking versus credit card sales. Again, this is their number 1 priority. I was a new hire manager for a little over a month and never received proper training, was never allowed to do what I was hired for, which is Merchandising and to work with the staff on credit card sales. It was always about credit cards, and trying to pitch them the "Gap way". My new approach was shot down because I believed not throwing credit cards at the customers as soon as they approached the cash wrap would be more effectice. However Gap wants that to be first thing you mention as well as on the floor and throughout the customers shopping. Not mention the expectation to work extra hours, coming in early or staying late to recover the store because, again, if you're not getting cards then nothing else at all should be done during business hours. I was employeed 5 weeks and have never been more stressed at a job in the 15 years I have been working.

2.0
Apr 14, 2021
Recommend
CEO approval
Business Outlook

Pros

• Health care • PTO • Overtime • Diversity

Cons

I complained to a supervisor and manager about a coworker following me. They didn't do anything about it. They thought I made it up in my head. They just suggested I change shifts, while the coworker suffered no consequences. I think they felt the complaint was not substantial just because I was a man complaining about a woman. If it were the other way around, they would have held a conversation with me even with no evidence I were following a woman at work. As for HR, they did not listen to me when I cooperated with an investigation into my violation of personal conduct. Instead, they stuck with the version from someone I messaged online about my situation but never saw me misbehave. That coworker embellished details about me. HR also tried to incriminate me when I told them a third coworker threatened me. Finally, I think the supervisors don't care about their employees. They need to work on listening to employees' concerns and stop overworking some while protecting their favorites.

2.0
Dec 5, 2020
Recommend
CEO approval
Business Outlook

Pros

The discount. That’s literally it.

Cons

Everything. Management was terrible. If you made a report against someone, management retaliated. They are super condescending and treat you like trash even if you have been with them for years. HR doesn’t get involved for MONTHS after the report is filed and when they do they tell you that it’s been so long and you should get over it. If you’re a visible minority, don’t bother applying here. They tell you they take racism seriously only to sweep it under the rug and essentially gaslight you to invalidate your feelings and experience as well as not keeping information confidential that is supposed to be kept confidential . It’s equivalent to high school gossip the way personal news spreads. No room for growth at all unless you’re a favourite of the management team. No matter how long you’ve been there. If you suffer from any mental illnesses they won’t take that serious UNLESS you are a manager. So all in all, just save yourself and apply somewhere else.

Viewing 91 - 93 of 10,061 Reviews

Glassdoor has 10,669 Gap reviews submitted anonymously by Gap employees. Read employee reviews and ratings on Glassdoor to decide if Gap is right for you.