Gap reviews

3.7

69% would recommend to a friend

(10,061 total reviews)
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Mark Breitbard

70% approve of CEO

56% positive business outlook

Gap has an employee rating of 3.7 out of 5 stars, based on 10,061 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gap employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
4.0
Jun 4, 2020
Recommend
CEO approval
Business Outlook

Pros

I generally enjoyed my time at Gap. I had a wonderful team and had great cross functional partners. I’ll have some life long friendships from my coworkers. At Gap, people are usually very supportive and it’s a positive learning environment that encourages people to expand their skills.

Cons

That being said..... your employees need to be compensated for all the additional skills you need them to learn. If someone’s job requirements are suddenly increased then their title and salary should be adjusted accordingly. People’s roles get rearranged and moved around pretty often. The HR team is a little sketchy about this and I don’t believe they have your best interests at heart - I think they try to placate you in order to get you to blindly accept more of a workload without any compensation. Also I’m seeing a lot of previous reviews saying there’s a great work/life balance and that was definitely not my experience. A usual day went until 7pm, which wasn’t terrible but isn’t great. And then before design deadlines there would be 2-3 weeks of 11pm nights back to back. When there was a deadline approaching, everyone knew it meant we would be stuck working very late in the office for weeks. However, I’m happy to say that Gap is generous with its employees when they work late. We were able to take cabs home and got free food deliveries on late nights, and this made staying late much more bearable.

2.0
Nov 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Nice downtown location walking distance to BART. High quality cafeteria. Benefits are great; 401k is best in class. Pay is decent but still below market rate for digital marketing.

Cons

Culture is the uptight, top-down controlling force you would expect from a company this big. New bonus structure is a joke; basically unachievable. No annual reviews which lead to subjective awarding of bonuses, raises and promotions. When I first started at Gap I loved it. People worked together and helped each other out. A few months later, the spinoff from Old Navy was announced and there was a stampede for the door. Things went downhill quickly, culture-wise. Maybe because the healthy people left and the dysfunctional people remained. Either way, Gap has the most blame-y, Mother-may-I culture I’ve ever experienced. Middle management is so focused on managing perception that that they miss big picture goals and “manage” their staff through subjective nitpicking of inconsequential details. Quiet, passive people who unquestioningly follow orders are favored. As a result, the rank and file are focused on staying out of trouble versus doing their jobs. Blaming others for mistakes is like a full contact sport at Gap. The way conflict is managed reminds me of grade school. No one will address conflict directly; they tell their boss and their boss tells your boss and your boss tells you. If you’re an adult with an independent thought, this is not the place for you.

1.0
Nov 6, 2019
Recommend
CEO approval
Business Outlook

Pros

The pay was decent. That’s about it.

Cons

Barely trains. Staff was horrible. Non stop gossiping. Manager that was supposed to be training me was too annoyed to actually train. Her and others there would talk bad about everyone else. Turn over has been horrible. This is why they can’t keep an assistant. Store was messy, tried sweeping up since they haven’t trained me to do much else and she said to save that for that cashiers yet the cashiers didn’t sweep either. I’d just run far from this place. Or at least this location.

Viewing 94 - 96 of 10,061 Reviews

Glassdoor has 10,669 Gap reviews submitted anonymously by Gap employees. Read employee reviews and ratings on Glassdoor to decide if Gap is right for you.