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      Four Seasons

      Engaged Employer

      Four Seasons reviews

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      3.8

      70% would recommend to a friend

      (3,453 total reviews)
      avatar

      Alejandro Reynal

      87% approve of CEO

      65% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Compensation and benefits

      3.8

      Culture & values

      3.8

      Career opportunities

      3.4

      Senior management

      3.3

      Work/Life balance

      Four Seasons has an employee rating of 3.8 out of 5 stars, based on 3,453 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Four Seasons employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jun 16, 2017

      I wouldn't do it again. Ever.

      Food and beverage manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      They offer reasonable benefits. The health insurance policies are good, dental insurance is worthless. They also offer 'comp nights' at their hotels if you are lucky enough to get approved.

      Cons

      Disrespectful Management starts at the top and gets worse. 'Comp nights" are impossible to get if you cannot get vacation time approved. Seemed like there were always excuses as to why this happens. LONG HOURS and less than market pay. Completely clueless HR departments who play favoritism. Hours of silly paperwork that literally benefit no one. Employee meals are often inedible.

      1.0
      Oct 23, 2017

      The Golden Rule is a Lie

      Reservations sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay and insurance benefits. That’s about it can’t see any other benefits. I guess there is an opportunity to improve but the “leadership” prefers the status quo.

      Cons

      Revolving door of managers, therefore the inmates run the asylum. The management that is there is more concerned with protecting their own interest than that of the employees. Toxic work environment. Culture of cruelty, ignorance and cronyism is prevalent. Constant erroneous scheduling leads to an excessive workload that frustrates employees, hurts the guests experience and tarnishes the company’s image. Basic leadership skills missing for anyone in a role of authority.

      avatar
      Four Seasons Response
      8y
      Thank you for comments and feedback. At Four Seasons, we strive to ensure that every employee has a positive work experience but unfortunately, it appears we missed the mark during some of your time with us. Recent engagement scores of our Worldwide Reservations team (many of whom have been with us for more than 10 years!) are at a 3 year high but your comments show that there is always the opportunity to improve and to do better. HR and senior leadership, on an on-going basis work with the Worldwide Reservation management team to improve key business processes such as scheduling and recognizing performance, with a balance to meet the guest expectations for our luxury brand. We encourage employees to use our Open Door policy to speak to any leader, or our HR team if issues arise and invite you to reconnect with us should you wish to discuss your experience in more detail. Thank you, Shaunella, Corporate Human Resources
      4.0
      Jun 21, 2016

      Hotel Assistant Manager

      Hotel assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Four Seasons goes through a very selective and intensive hiring process which means the people you work with are all stars. It is hard to work for any other hotel brand after you have worked for a brand like this one. Comparatively the pay does turn out to be the highest in most areas and luxury market. Benefits are good and complimentary room nights are a plus but can be hard to get unless you are flexible on where you would like to go/ vacation.

      Cons

      The company has undergone a lot of change within the past few years including a new CEO. It seems the company is more geared towards profit and expansion than it is about it's people which is one of the leading pillars the company was founded on. Assistant management level positions are often over-worked and under appreciated. To be fair, I don't believe it is this way at all Four Seasons Properties around the globe.

      Viewing 7 - 9 of 3,453 Reviews
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      ReviewsFour Seasons reviews

      Glassdoor has 4,217 Four Seasons reviews submitted anonymously by Four Seasons employees. Read employee reviews and ratings on Glassdoor to decide if Four Seasons is right for you.