Four Seasons reviews

Employees do not want to leave! Although the wisdom and know-how from seasoned employees is most often a positive, there are some employees that may not demonstrate business acumen in the 21st century. The company is sometimes too nice though as employees become almost tenured despite performance or overall contribution to the growth of the business.

Unfortunately, the reality "behind the curtain" is that many Four Seasons employees are pushed to the breaking point by a set of standards that are, often, impossible to achieve with the tools and resources that are provided. A single concierge, for example, can not do a job that, normally, requires 3 on a shift. Two bellmen on a shift simply cannot adequately cover a job that requires 4 people. Broken furniture and equipment needs to be replaced immediately - not left to the "jury rigging" of staff for months on end. At some point, it simply becomes impossible to do a given job as prescribed in protocols, no matter how hard the staff is trying. And, over bearing managers whose main concern is the next step up the ladder and jumping from one resort to another, every 2 or 3 years, do not help the situation.