Forever 21 reviews

3.2

47% would recommend to a friend

(8,783 total reviews)
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Winnie Park

47% approve of CEO

29% positive business outlook

Forever 21 has an employee rating of 3.2 out of 5 stars, based on 8,783 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Forever 21 employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

9K reviews
3.0
Dec 1, 2014
Recommend
CEO approval
Business Outlook

Pros

They were friendly when they needed to be, and I was always busy. You could wear whatever you wanted, which was nice.

Cons

They seemed to be very disoriented at times and didn't have a game plan going in. They also didn't do training very well, and expected you to already know what you were doing.

1.0
Nov 29, 2014
Recommend
CEO approval
Business Outlook

Pros

With the exception of a few co-workers everyone was very pleasant. Management understands the balance of work and school, somewhat. No background check. Some customers are relatively pleasant. Somewhat of a discount (10%). You will be paid $8.25 per hour, which is slightly above minimum wage, Assistant Mangement $11.15, Management $15-$17 per hour.

Cons

Management schedules you for times you can not work. If you call out for any reason, especially a family emergency, you will be criticized and a black mark will be placed on your record. You will spend hours cleaning up the most discusting messes and folding the most overstocked, undersold, why-do-these-even-exist clothing items. At times you will work shifts for 11+ hours and you will not be offered an extra break if you "volunteer" to stay later and help clean up. There are times while that you have about 6 hours in between 12+ hour shifts. You will be REQUIRED TO WORK HOLIDAYS, NO HOLIDAY PAY, EVER. NO OVERTIME, EVER. If you are full-time (40 hours) or part-time (25 hrs) and go over your time, you will be scolded and black marked. (Black marks are added up to given reason for firing you). They will have a MANDATORY meeting Sunday starting at 8 am, if you miss it, you will, once again, receive a black mark. You have a half an hour for break time, that's all you get. You will have to memorize where each and every clothing items goes, which is extremely difficult since visual management changes placement of items every two to three days. Clothes are also low quality, customers will never get their money back (which infuriates them), most items are final sale. Damage objects such as objects with stains, rips, holes, etc. will only receive a 10% discount. This 10% discount stops customers from being able to exchange the item if it: rips in half, unravels, etc. The employee discount is also 10% (this barely covers tax).

3.0
Nov 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Loved co-workers, fun environment, easy job

Cons

Management had favorites Trashed back room Management was not stable, I would call into work sick and they tell you to call the store but they never answer so I ended up getting fired while I had the flu because nobody would pick up the phone and they have no way of knowing if you called so they would assume you were a no show. Management had no plan that was efficient.

Viewing 235 - 237 of 8,783 Reviews

Glassdoor has 9,479 Forever 21 reviews submitted anonymously by Forever 21 employees. Read employee reviews and ratings on Glassdoor to decide if Forever 21 is right for you.