Fiserv reviews

The downward spiral of morale can be pointed to post merger with FirstData and the change of CEOs. The regression of tech has been seen by everyone. Company issued phones were discontinued and we are now required to install company apps on our personal devices with no monthly compensation. Then WFH was eliminated and remote workers unable or unwilling to relocate were fired. The WFH is due to tax breaks the company gets to fill the NJ office. This office does not need to exist and there are plenty of others across the country but the CEO refused to move the the Milwaukee headquarters so he moved the headquarters closer to him. Now we are all forced to work in the office 4 days a week, management thinks it's a compromise since they received so much backlash over return to office. When we are now I'm the office there is a sapience app on our PCs that spies on what we do during the day. We also have to swipe our badge out so they can monitor that we are coming into the office and not leaving early. It feels like management starting at the very top does not trust their employees. This lack of trust and constant monitoring of our every move has caused a spike in the lack of moral.

That great team is being decimated by the CEO-driven initiative to move everyone back to an office location, regardless of whether or not you were at an office before, are near one now, or if your office closed during the pandemic. This is NOT just young employees. It's not entitled lazy folks. It's people who have been remote for 10 or 15 years having an A/B choice to move or leave. People who worked their tails off in 2020 to drive success and biz stability where it very well could have evaporated. People with a lot of very deep and honestly irreplaceable knowledge about very old and esoteric tech and processes. It's a lot of people. The resulting brain drain is going to be significant and have lasting impact on clients and culture. Uprooting is NOT comparable to a commute, and for most will not be appealing. The way this has been described is "our clients are in the office and expect us to be too." Or, "we need to collaborate more." Some of the laziest, most ineffectual messaging I have ever witnessed. Our clients are accustomed to us being remote and all over, and understand that that allowed for flexibility, increased retention, and technology-driven efficiencies. And if this was about collaboration, why are you offering relo people to the other side of the country to offices that have almost none of their team in them? Relo to be on Teams calls in an office all day? With no guarantee that you won't be subjected to the next, more traditional RIF? That' stupid. Y'all can take a hike on that idea. It is names in a spreadsheet. And a part of the play is that a lot of those names will not stay. A RIF in disguise. Not sure if there is any other lens to attach to this. There is nothing to be done for it, but it is going to cause problems for months and years to come as people who know a lot leave -- a lot.