Fiserv reviews

3.0

44% would recommend to a friend

(10,724 total reviews)
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Takis Georgakopoulos

Not enough data to show CEO approval

44% positive business outlook

Fiserv has an employee rating of 3.0 out of 5 stars, based on 10,724 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fiserv employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

11K reviews
1.0
Apr 5, 2024

Going downhill - stay away

Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are good, especially for recent hires. Individual teams can be great to work with. I enjoy my team, all the way up through our EVP.

Cons

Executive leadership is terrible. They are old school and want to micro-manage every employee. In the past year, we've gone from flexible WFH options, to mandated in-office M-Th and WFH only on Fridays, and now they have implemented very intrusive computer logging software that tracks everything you do (Look up Sapience - Workforce Analytics). They spin it as a tool for everyone to use as a way to improve their productivity, but we all know that's BS. It's a tool to spy on every employee. The lack of trust in employees is ridiculous.

1.0
Jan 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Used to be one of the most employee centric organization before acquiring first data.

Cons

1. Time logging using Sapience 2. No real growth in career in terms of technology and salary 3. Employees are taken for granted, no incentives, no bonuses, no Festival gifts and this year even no real celebration or decorations in the office during holiday season. 4. Hybrid mode is a thing of past, Need to work from office 4 days a week. If you need to WFH, need to provide a justified reason to get it approved by the HR(which is just pathetic) 5. Not much hardware equipment in the office, too few monitors and no WFH equipment was provided either during COVID. 6. On Site opportunities have dried up completely All in all, they are looking to cut costs majorly from every nook and corner.

1.0
Aug 10, 2023
Recommend
CEO approval
Business Outlook

Pros

My team is great, including my direct manager.

Cons

The current CEO tends toward the condescending when speaking about employees who do not agree with him. The morale of the company because of this is quite low. Added is the installation of Sapience spyware on employees computers. There is no trust that employees will do their job, and instead focus on keystrokes and "in the zone" time. As such it almost encourages you to go slower on a task that you would normally be able to finish quicker than a co-worker. If I am able to do in 30 minutes, what takes a team member an hour, I will come off looking worse. By showing I had only done 30 minutes of work vs. their hour despite the outcome being the same. Frank likes to say we are a tech company and compares us to Amazon. When we make the salaries, and have the benefits, of Amazon I will buy into that idea.

Viewing 142 - 144 of 10,724 Reviews

Glassdoor has 11,802 Fiserv reviews submitted anonymously by Fiserv employees. Read employee reviews and ratings on Glassdoor to decide if Fiserv is right for you.