Fiserv reviews

3.0

44% would recommend to a friend

(10,711 total reviews)
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Mike Lyons

66% approve of CEO

44% positive business outlook

Fiserv has an employee rating of 3.0 out of 5 stars, based on 10,711 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fiserv employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

11K reviews
2.0
Oct 13, 2021
Recommend
CEO approval
Business Outlook

Pros

I have a fantastic manager and I have had great success while at Fiserv due to LEGACY Fiserv values and the company genuinely caring for employees. I have had great opportunities to advance in the time I have been employed.

Cons

It is not fair to expect people to do more with less resources if the top tier of management is unwilling to do so as well for the greater good of our clients & employees. With out these clients and employees there are no shareholders. It is extremely frustrating and demoralizing to get email announcements week after week about newly created senior management positions and /or promotions when the infrastructure for resources and lack of training don't exist for people to do their jobs. Even more frustrating is the constant badgering to push Clover and Nascar. It is of my opinion there is more regard for a POS system aka Clover and a race car sponsorship than there is for employees. We have not one time ever heard about the unsung hero's who have kept our AP processing systems, online banking, ACH/Wires and everything in between up and performing during Covid. Where was Frank to personally thank our development teams working around the clock without sleep many times to keep things working with outdated hardware during the pandemic? More time is spent in tracking keyboard strokes and monitoring employees than looking at the numbers that were produced during a world wide pandemic.

2.0
Oct 23, 2019

Fiserv - post acquisition mess!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Dedicated associates. Great Original Fiserv culture in years past. Small colleagues and business leads. Flexible work schedule.

Cons

Since the acquisition of FirstData, Fiserv has unfortunately deteriorated very quickly. Strong leadership from Fiserv was swiftly asked to leave... replaced with no announcements or communication from leadership. Our legacy culture is basically gone and no signs of returning. Our people are our company and without focus on them, Fiserv will be just a shell. Focus on your people and culture. Where is our CEO?

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Fiserv Response
6y
Fiserv is committed to being an excellent place to work by listening to feedback from our associates. We appreciate your sharing your experience regarding the recent acquisition, which has been shared with the appropriate internal associates. Every day we strive to improve our workplace to provide a positive experience and work environment for all associates.
1.0
May 16, 2023

Do not work here. Seriously!

Recommend
CEO approval
Business Outlook

Pros

The teams and people I have worked with (for the most part) have been great. Pay is okay (tho well below industry average).

Cons

This is a very long list but I will start with the root of it all: #1 The CEO is completely out of touch with reality and does not care about anyone but himself or his chronies. He has proven time and time again by lying to us and denying objective reality that he only cares about his personal hang ups with how he thinks the world operates rather than how it actually operates. Because of this we are consistently bleeding the most talented and senior technologists this company has to companies willing to pay more and offer remote work. It has not quite happened yet but this will ultimately be the downfall of this company; we will eventually lose someone irreplaceable and something terrible will happen as a result and the spiral will begin. #2 NO WORK FROM HOME, this is non-negotiable. This kind of goes with #1, but I felt like it needed it’s own category. We transitioned to nearly 100% WFH during the Covid thing, like many companies, and much to the CEO’s chagrin, we proved we could run this company effortlessly remote. That, however, is not good enough for him. He wants everyone in the office to the point of micro-managing everyone to death now, tracking badging in/out so they know exactly how many hours you are in the building. If you are in a position where your team is in another state and you are by yourself, well he doesn’t care. His answer is “Move and go be with your team”. Can one human being be more out of touch with humanity? I am not sure honestly. People who are not putting in the 8hrs/day now are being walked out of the building. So unless that’s your thing, avoid this company at all costs based on this alone. #3 This company is mired in inefficient processes. It takes literally months to get anything done because of the insane approval chains that accomplish very little. These are largely governed by people who do not understand any technology anyway, so they ultimately approve changes they don’t understand. Which is just great. Rather than fix any of this, they just add on more process and more products to make the act of getting approvals take longer and be even more inefficient. So much for getting actual work done. #4 There is no such thing as a raise here. You can get promoted, get more work assigned to you, but you will make the same money. Much like many employers these days, the only way to get a raise is to quit/get an offer from another company and either come back or have it counter offered. In summary, I actually liked it when I first started working here. I was surrounded by intelligent and motivated people. The work wasn’t the most interesting, but all in all, it was still enjoyable and my team(s) have al been great. But like most great things, some multi-millionaire CEO has to go and ruin it for all of the peons he has no knowledge of because he thinks he knows what’s best regardless of what the rest of the world tells him. Sociopaths are fun, aren’t they? If you are considering applying for a job here, don’t. Go basically anywhere else. At least as long as this dude is CEO. He cannot, and should not, be trusted with your livelihood. I, like many, are actively interviewing with other companies and leaving as soon as possible. I suggest everyone do the same.

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Fiserv Response
3y
Thank you for the thoughtful feedback and detail provided. Getting this sort of insight from you and our team is invaluable. We agree that our Associates are some of the best out there! We all care about creating a culture of inclusivity and creating meaningful work opportunities for our people. We are a company that is focused on how we can continuously improve. If you have ideas or suggestion, please drop us a note @ talentacquisition@fiserv.com
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