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      Fiserv

      Engaged Employer

      Fiserv Client Technical Support Associate reviews

      3.0

      46% would recommend to a friend

      (279 total reviews)
      avatar

      Takis Georgakopoulos

      Not enough data to show CEO approval

      40% positive business outlook

      Ratings by demographic groups

      Client Technical Support Associate employees have rated Fiserv with 3.0 out of 5 stars, based on 279 company reviews on Glassdoor. This indicates that most Client Technical Support Associate professionals have an average working experience there. Fiserv is rated in line with the average (within 1 standard deviation) by Client Technical Support Associate professionals compared to other employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      279 reviews
      3.0
      Apr 27, 2017

      Customer Service Representative

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company culture, rewards are given for good work. Managers really care about employees and communications are open, at least with my manager (She is awesome! I cannot be happier having her as my manager.). Frequent one-on-one meetings to go over weekly/monthly achievements/goals/whatever you want to talk about.

      Cons

      Training could be better: need more time and be more detailed, provide some time for us to go over the materials on our own. Make a move to hire the temps as permanent already, some of us have been temps for over 6 months and are still temps, a lot of us left because of the low temp pay & absence of benefits.

      avatar
      Fiserv Response
      9y
      Thank you for sharing your thoughts - especially valuable as a current associate! We're thrilled that our communication and management philosophy is working well for you. As well, we appreciate your patience while our enterprise Learning and Development team continues to produce quality training content for our associates. We currently have hundreds of modules of digital, webinar, and instructor-led training, with many more on the way. While we can't for sure say that contractor conversions to full time employees are coming soon, we make these strategic human capital investments frequently so we can stay true to our word: Best People, Best Brand.
      3.0
      Mar 22, 2017

      CSR

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can bonus every month.

      Cons

      Training is decent but you will have to fake it until you make it.

      avatar
      Fiserv Response
      9y
      We are on a long journey towards continuous improvement and uniformly positive associate experience, so we appreciate your hard work along the learning curve.
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      Fiserv reviewsFiserv Client Technical Support Associate reviews

      Glassdoor has 11,822 Fiserv reviews submitted anonymously by Fiserv employees. Read employee reviews and ratings on Glassdoor to decide if Fiserv is right for you.