FIS reviews

3.5

59% would recommend to a friend

(13,274 total reviews)
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Stephanie Ferris

52% approve of CEO

47% positive business outlook

FIS has an employee rating of 3.5 out of 5 stars, based on 13,274 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FIS employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

13K reviews
1.0
Jun 13, 2016
Recommend
CEO approval
Business Outlook

Pros

I cant think of many. The salary was good. err, that is it.

Cons

I had the misfortune of working for FIS in B'ham UK during 2015 and 2016. Where do I start ? This is the worst employer I have had the misfortune to come across. Here are a few realities of life at FIS. Primarily I would say the worst two things here are: 1. A total lack of communication from anywhere in the organisation. It is total silence. As such there is no overarching strategy that is passed down, no short, medium or long term goals. In short, no direction. I am sure the guys at the top have an idea, but does anyone else ? Nope, cos we are not communicated to. 2. They just don’t care about you as an employee or human being - you are simply a transient number doing a role at that particular time. There is no love, care or dare i say it respect for you. I am told this is a typical feature of U.S corps. but they cannot surely all be this bad. During the time I worked there I was set no targets or goals in my annual plan. This might sound like manna from heaven to all those who despise performance setting and annual appraisals until you realise at the end of the year they then beat you up as you have not met any goals or performance targets. Yes, you know, those ones that were never set. If you complain to HR you find that they selectively follow the rules that suit FIS and not those laid down in the employee handbook. I never received any feedback or appraisal during my probation period, which I complained about, but that was overlooked as it suited the company not to consider that. In short you will find that HR condones poor mmgt behaviour if it fits a suitable narrative so they can terminate you. The office in Bham is poor as well, hailing straight from the 1960's. The layout is drab, dark and very dated. The employee break room is tiny and unclean. There are no informal break out areas for quick meetings, meaning you have to go down two flights of stairs and sit in a communal reception area. The location of the office is poor with no where to go to lunch (save a Dominos and Fried Chicken place), on a very busy dual carriageway and surrounded by beggars. In short, its cheap. The atmosphere in the office is totally flat, there is no energy or enthusiasm at all. Its rather like an old fashioned library, v . v quiet. Corp benefits are poor. You get salary, pension, holiday. That’s it. The mmgt culture is also very aggressive, and this comes back to my point 2. People are fired and let go for the slightest of things. If you make any error or mistake I have seen managers scream at staff, (even on non work related matters (so moral is generally very low). My line manager couldnt make a decision to save his life. I'm not sure if that is because he just wasnt capable or he wasnt allowed. Another problem is that this is a very U.S centric org. where seemingly all decisions need to be taken there with very little regional autonomy. I could go on and on. Sincerely , serious consider if this is worth it as I say without malice or prejudice that FIS is an appalling place to work - perhaps a throwback to the dark ages of 1970's workplace culture.

2.0
Mar 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Good people, willing to help eachother out

Cons

-Overworked -Underpaid -Insurance isn't anything to brag about -Comp plan is not good -Q2 and teams still don't have their quotas/comp plans -Under appreciated -Big changes in 2023 company is still trying to figure itself out -No structure -Disconnect between employees and executive levels -No faith in new leadership team of 2023

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FIS Response
3y
We appreciate you taking the time to review us and sharing that FIS has a helping and talented workforce. Since you have identified yourself as a current colleague, we encourage you to report any of your stated concerns in ongoing discussions with your manager, reach out to the facilities team or provide feedback through the internal channels available to all colleagues.
2.0
Nov 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Work life balance. Currently 100% WFH is permitted but looks like this is ending. Good place to get a lot of experience and responsibility early on in your career. You should then leave for better salary elsewhere like most other people do.

Cons

Everything is about maintaining a high profit margin at every level of the organisation. Managers think you can replace a senior developer with 20+ years experience with a graduate developer or two, and things will work fine. Lots of talk about innovation, looking after employees. Innovation is posting your idea on one of the many ideas websites - best case the company will make some big money from it and you might get a $500 thank you. The only real innovation is the companies that suddenly get acquired. All existing companies are just revenue machines and made to do everything the exact same FIS way (just ask the Worldpay guys). Even the existing product names are being erased. Old : xyz. New : FIS Client Tax Avoidance Optimizer Hub. There are a lot of very legacy systems, once you lose the experienced people to run them you are lost. Pay those people market rate - clue, that's just risen 10%-30% depending on country.

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FIS Response
4y
Thank you for your feedback. We appreciate the time you have taken to write your review and are happy to hear that you appreciate Work-life balance, WFH options, Experience opportunities, and other benefits provided at FIS. As you mentioned, FIS continues to grow and develop through a mix of organic growth and acquisitions, and sometimes that requires change across various aspects of the organization, including reorganization in business units. Also, 2020 was an unprecedented year for the world and for FIS. We unexpectedly and quickly pivoted in several areas to ensure we were laser-focused on what’s important, and that is our colleagues, clients, and communities. This included investments in new health and safety protocols throughout the organization and new wellness programs, including COVID-19 time off and enhanced medical, well-being, and mental health resources. With that being said, FIS is not immune from the financial impact the pandemic has had on businesses globally. As a result, we faced an unusual compensation year for 2021 but are planning on a normal compensation cycle for 2022.
Viewing 22 - 24 of 13,274 Reviews

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